Looking for your next opportunity within WorkCover? We’re looking for a Customer Advisor to join the Latent Onset Injury team on a secondment.  

Join an experienced and high-performing team focused on complex, politically sensitive claims, involving terminal illnesses and high financial value. Working mostly within the determination space, you'll handle matters with compassion, accuracy, and discretion. This is a highly detail-oriented role requiring a strong grasp of legislation, clear documentation, and sensitive stakeholder management. 

You are empathetic, kind, and confident — able to have difficult conversations with care. With strong administrative skills and an eye for detail, you approach your work with integrity and precision. You're comfortable pushing back professionally when needed and can engage senior stakeholders respectfully. You thrive in a collaborative team and bring patience, and confidentiality to every interaction. 

To express your interest, please submit your resume and a one-page response to the following criteria: 

• A summary of why you are interested in joining the Latent Onset team, and how your key skills, experience and/or attributes that make you the right fit for this opportunity? 

• An example of when you have resolved a complex claim/determination scenario (what was the problem, how did you achieve a successful outcome, and how did you communicate with the stakeholders)? 

• Please tell us about a time where you were faced with a difficult customer that you eventually built a strong relationship with.