Works closely with the Learning Innovations Lead and Sr. Manager of Technology & Learning and IT Training to contribute to a University-wide strategic vision for technology and learning. Manages the LMS and learning tools, partners with University constituents on all campuses to provide technology training and support, and assesses system and tool usage to improve the quality of education at Pepperdine.

Location is flexible for any of our Southern California campuses or fully-remote work.

Duties

• SYSTEMS AND RESOURCE MANAGEMENT: Implements, manages, and improves the University's learning management system (LMS) and other learning technologies/applications/systems as assigned. Responsibilities include managing the tools in the areas of security, backups, reliability, upgrades/updates, and automation; managing user enrollment as well as course creation, availability, archival, and removal; coordinating with the appropriate data teams and other technology groups for integrating learning tools with other University services, such as library, portal, and other campus systems; providing troubleshooting and backend systems support; monitoring system performance and data integrity; evaluating and testing new tools or technologies for consideration of adoption. 
• TRAINING AND SUPPORT: Oversees learning technology documentation efforts within the team and verifies the quality of documented processes, solutions, end-user guidelines, case studies, and best practices distributed in various media formats. Leads and conducts cross-training initiatives for local Information Technology, school, and departmental staff to better support learning tools across the institution. Conducts orientation and training events. Collaborates on and contributes to faculty consultation services so that this position and the team offer guidance on tools, content, and best practices. Contributes to the ongoing instructional technology support efforts within Technology & Learning to provide outstanding customer service for the faculty of Pepperdine University. Follows up routinely with faculty members to ensure successful implementation of instructional strategies and solutions. 
• RESEARCH, ANALYSIS, AND REPORTING: Analyzes data from learning tools, generates routine reports on usage and effectiveness, recommends improvements to tools or services, and delivers presentations to internal and external stakeholders. Analyzes data from support requests (in-person, email, support ticket, etc.) to recommend and implement improvements to systems, documentation, training, or other services. Reviews periodicals, journals, and other sources of information to keep abreast of new developments in technology, solutions to common issues, and educational technology best practices. Contributes to local, national, and/or international learning technology communities of practice. 
• COMMUNICATION AND RELATIONSHIPS: Promotes a University-wide strategic vision for technology and learning. Shares Technology & Learning's successes with the Pepperdine and broader national and international academic communities. Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to ensure current and future operational success. Conducts outreach to University faculty, staff, and students to determine needs and build relationships. Identifies and partners with faculty champions to promote best practices and encourage peer-to-peer mentorship. Works with and fosters positive relationships at all levels of the institution, including executives. 
• ADMINISTRATION: Reviews and submits regular paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices. 
• COLLABORATION: Provides backup support and assistance to other team members. Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects. Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department. 
• PROFESSIONAL DEVELOPMENT: Attends training sessions, vendor presentations, user group meetings, conferences, and seminars. Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes. 
• COMMITTEES AND BEYOND JOB DUTIES: Volunteers to undertake tasks that stretch the employee's capabilities. Serves on various committees within the Information Technology division. Participates in external University committees. Performs other related duties as assigned. 
• UNIVERSITY MISSION: Understands and supports the Christian mission of the University. Upholds the University mission through team, location, atmosphere, and work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor’s degree in education (learning technologies, educational technology, or instructional design), information technology, computer science, business, or other related field; courses in technology, education, graphic or information design; or certification in computer applications.
• Minimum four (4) years of relevant IT work experience.
• Demonstrates working knowledge of advanced hardware and software products and problem-solving/troubleshooting skills.
• Advanced knowledge of working with computers and applications in a networked environment. Knowledge working with Google Workspace and Microsoft Office applications, file conversion, HTML and/or HTML editors, and website administration. Knowledge of pedagogical theory, tips and techniques using technology, and learning management systems. Knowledge of accessibility standards and techniques for content creation for learners with physical or learning challenges.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong media capture skills (e.g. TechSmith Camtasia/SnagIt, Adobe Captivate, etc.).
• Strong learning technology skills (e.g. LMS, plagiarism detection, web conferencing, online collaboration).
• Ability to develop, launch, and manage multiple projects for numerous clients simultaneously.
• Ability to conduct a needs assessment
• Ability to evaluate the effectiveness of programs and make recommendations for improvements.
• Ability to maintain complete and accurate records and develop meaningful reports.
• Ability to research and adapt to the changing landscape of instructional design, learning technologies, and curricular design models and tools.
• Ability to identify and troubleshoot basic learning technology issues.
• Ability to build and maintain relationships with people at a variety of levels.
• Ability to work in a team and establish collegial relationships with faculty, staff, and students. Experience training end users in hardware or software in an academic setting.
• Experience supporting learning management systems and other tools widely used for teaching, such as Canvas or Sakai.
• Experience with web authoring tools, web-based collaboration environments, multimedia tools, presentation software, streaming video and learning management systems.
  • Learning Management System (LMS)
  • Plagiarism Detection
  • Data Analytics (Excel/Google Sheets)
  • Web Conferencing
  • Screen and audio capture
  • Google Workspace (Docs/Drive)
  • Microsoft Office (Word/PowerPoint)
  • Web 2.0 tools (blogs, wikis)
  • Web technologies (HTML)

Preferred:

• Master's degree in related technical/business, education, or instructional design areas.
• Five (5) or more years of technical or educational training or support experience preferred.
• Extensive experience working with higher education institutions. Higher education teaching experience.
• Canvas LMS Administration.
• Sakai LMS Administration.
• SCORM/LTI experience.
• Advanced data analytics (Google Analytics/Power BI).
• Experience with Generative AI, prompt engineering, and other AI-related skills.
• Record of innovation and creativity in identifying and integrating technological solutions to pedagogical needs.
• Knowledge of widely-used and emerging hardware, software, applications, resources and techniques within an academic environment.
• Evidence of ability to generate faculty enthusiasm for and engagement in the use of new technologies for teaching.
• Experience designing and developing web-based instructional resources which incorporate graphics, audio and video.
• Strong presentation building and delivery skills.
• Graphic Design (Full Adobe Creative Suite)
• Turnitin
• Zoom and Google Meet Web Conferencing
• Camtasia/Snagit/Panopto screen and audio capture
• Web 2.0 tools (Blogger, Confluence)
• Web technologies (HTML, HTML5, Javascript, CSS)
• Gamification/Badging.
• Asana/Trello project management
• R programming language for statistical computing and SQL Database

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.

This is a Regular, Exempt, 40 hour per week position that may be eligible for remote or hybrid work in accordance with the University Policy Manual.

Expected Pay Range: $68,640 - $75,000 per year 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.