The Enrollment Services Processor is responsible for supporting prospective students throughout the application and admissions process by managing key documents and data. The primary focus of this position is heavy data entry to ensure accurate and efficient processing of applications. Key responsibilities include answering all in-bound calls and emails for the Pepperdine GSEP Admissions office, performing high-volume outbound calling to prospective students, and collecting, uploading, and tracking admissions documents to prepare files for review. Daily use of multiple data systems, includes, but is not limited to, PeopleSoft, SalesForce, data imaging systems, and online application systems. The ability to meet deadlines and be detail oriented are essential to ensure applications are processed and ready for review in a timely manner.

Duties

• Track and monitor applications and admissions status in collaboration with Admission team. 
• Coordinate the "Intent to Enroll" process, including creating and tracking "Intent to Enroll" forms and deposits, accompanied by the necessary reporting. 
• Track students' admission status and maintain correspondence with applicants regarding incomplete files, status, and confirmation letters for enrollment deferrals. 
• Collect and input test scores. Receive application fees and submit them to the Budget and Research Office. Maintain student files and transfer files to Registrar's Office as scheduled.
• Process admitted students in the systems, perform quality control by verifying official documents; respond to standout inquirers regarding admission application process and status. 
• Review the GSEP Admission application for updates and changes, when necessary or requested. Maintain online admission application to ensure that it is kept up to date and when necessary, and work directly with servicer to resolve issues. 
• Create reports from PeopleSoft or other systems as needed or required; manage email responses; set-up and distribution of online applications systems. 
• Input and maintain international student data and ensure compliance with SEBIS regulations; communicate regularly with Office of International Students. 
• Process all admission documents and applications by inputting and/or uploading data into the PeopleSoft system and creating admission files.
• Scan and maintain all admission documents into a data imaging warehouse system.
• Generate and coordinate mailing and email communication of admission status letters and internal distribution of admission information.
• Make outbound calls to prospective students.
• Other duties and responsibilities as assigned by the supervisor. 
• Uphold University mission through work performed. 

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor’s degree and/or 1-3 years of experience in data entry, data gathering, report generation, analyzing data and/or other related functions (preferably in Admission or an academic environment).
• Has basic to moderate computer skills. Well versed in MS Word, Excel and Google Suite.
• Exhibits excellence in customer service, comfortable with high volume calls and teamwork.
• Personal cell phone: mobile phone allowance is provided.
• Professional demeanor.
• Ability to travel as needed.

Preferred:

• Experience in undergraduate or graduate admissions and bilingual skills in English and Spanish.
• Knowledge of cloud based storage, CRM systems (i.e. Salesforce) and integrated educational systems (i.e.PeopleSoft).

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $21.49 - $23.88 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.