Under the general direction of the Director of Student Services, the Manager of Student Success is responsible for the administration and execution of student success initiatives within the College of Health Sciences (CHS) at Pepperdine University’s Calabasas campus. Three foci define the primary responsibilities of the manager. First, the manager will lead CHS programs that focus on identifying academic and personal challenges affecting student progress, developing targeted strategies to address those challenges, and ensuring students remain on track to achieve their educational goals. Secondly, the manager will support all CHS programs in maintaining strong pass rates on national licensing exams to enable post-graduate student success, support enrollment goals, and promote the overall success of the CHS. Thirdly, in partnership with school/program deans and faculty, the manager will support academic success programming, as well as remediation programming, to ensure high completion (graduation) rates and minimize attrition.

The Manager of Student Success oversees the recruitment, onboarding, training, and supervision of academic coaches, tutors, and workshop facilitators, ensuring the delivery of high-quality academic support services. Additionally, the Manager of Student Success serves as the primary liaison to the Office of Student Accessibility, working to ensure that students with disabilities have equitable access to academic opportunities and campus resources.

The Manager of Student Success is responsible for ensuring that students in the College of Health Science meet the standards set by the accrediting, licensing, and regulatory bodies governing the operation and administration of all CHS academic programs. This includes supporting faculty in developing and implementing effective remediation plans/programs, preparing targeted academic support resources, and maintaining strong pass rates on the NCLEX-RN (nursing), Praxis (speech language pathology), and PANCE (physician assistant), and similar national licensing exams for future academic programs. 

With its initial academic programs, nursing and speech language pathology, scheduled to begin in August 2025, the College of Health Science is early in its development. As needs arise, the Manager of Student Success must be adaptable and adept at responding to unexpected requests and responsibilities should they arise. Additionally, it is reasonable to expect that as the college grows and develops, the Manager of Student Success’ duties will evolve within the area of student services to meet program and college performance metrics and objectives and provide support for the college’s students, schools, and programs.

Duties

• Collaborate with the Director of Student Services and key campus partners to identify evolving student needs and implement responsive strategies that promote academic success and student retention. 
• Serve as the lead academic coach, advising students on effective study skills, time management, and academic strategies. 
• Develop remediation plans to ensure student pass rates on national certifications such as the NCLEX and PRAXIS exams as required by CHS' accrediting bodies.
• Develop and implement targeted improvement strategies for students on remediation plans or experiencing academic difficulties, providing individualized coaching and support.
• Coordinate learning skills workshop speakers and programming; develop and lead workshops as needed.
• Cultivate partnerships with internal and external stakeholders to deliver programming that aligns with CHS retention and engagement efforts and supports the holistic development of all students.
• Assist in the collection, analysis, and reporting of data related to tutoring and student success program usage and effectiveness. 
• Partner with the Office of Student Accessibility to support students with disabilities and provide appropriate accommodations, such as extended testing time or assistive technologies. 
• Maintain accurate records of student accommodations and contribute to institutional reporting on accessibility initiatives. 
• Oversee the recruitment, hiring, training, and scheduling of faculty, academic tutors and workshop facilitators.
• Develop academic resources and tools that support student learning, success, and engagement. 
• Coordinate and participate in student success-related components of new and transfer student orientation sessions, including sessions for parents and families.
• Other duties as assigned.
• Uphold University mission through work performed. 

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Master's Degree in higher education or related field and at least 3 years of relevant experience in higher education.
• Experience working with a wide range of student populations and possess excellent written and verbal communication skills. 
• A commitment to fostering belonging and maintain an environment that is hospitable and welcoming for all students.
• Proficiency in Google applications and working knowledge of student database management systems are also essential.

Preferred:

• Five years of professional experience in student success, academic support services, or a related role within higher education, preferably within a College of Health Sciences or a health science-focused academic environment.
• Demonstrated experience leading tutoring programs, academic coaching, or managing academic success center operations at the college or university level.
• Experience working with individuals with disabilities and non-traditional student populations.
• Experience with PeopleSoft and EAB Student Success Platforms/Navigate360.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $29.80 – $32.69 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.