Reporting to the Executive Director of Advancement Administration, the Advancement Operations Manager provides strong operational and administrative support to the Advancement department, developing and implementing initiatives that promote employee engagement and reinforce the Pepperdine mission.

The Advancement Operations Manager will assist with the execution of Advancement events, including holiday parties, monthly all-staff meetings, annual retreats, bi-annual bell ringings, and other celebrations. This position will find ways to recognize Advancement staff and promote a positive work environment.

This position will assist with transactional human resources processes for the department, including assisting with onboarding and offboarding, hiring best practices, updating job descriptions, and filling out employee action request forms.

The individual in this role will also manage the third-floor shared mailroom and break rooms, ensuring that all communal areas are well-maintained and appropriately supplied.

Duties

• Develop and implement initiatives that promote employee engagement and reinforce the Pepperdine mission.
• Assist with the coordination and execution of Advancement events, including holiday parties, monthly all-staff meetings, annual retreats, bi-annual bell ringings, and other celebrations. Responsibilities include securing meeting spaces, arranging AV equipment, ordering refreshments, submitting requisitions and paying invoices, and managing other logistical needs.
• Plan occasions to celebrate staff and promote a positive work environment.
• Oversee the Unreasonable Hospitality Challenge. Organize celebrations for employees and their life milestones, in addition to supporting staff members during times of grief and personal loss. 
• Under the supervision of the Executive Director of Advancement Administration, and in coordination with Human Resources, review departmental position proposals to ensure organizational structure, compensation level, internal equity, and other considerations are fully vetted.
• Manage all staff changes, ensuring appropriate paperwork and approvals are received.
• Assist managers in best practices for following proper procedures for hiring and updating job descriptions in PageUp.
• Prioritize and maintain confidentiality with any proposed position changes. Actively help to implement policies, practices, and programs developed by Human Resources across the department. 
• Assist with the onboarding of staff, including ordering equipment, preparing the workspace for the employee's first day, and creating a welcoming environment.
• Purchase laptops, monitors, etc., coordinate set-up with IT, and manage all technology inventory. 
• Purchase supplies for the mailroom and breakrooms on the third floor, ensuring that break rooms are always well-stocked with necessary supplies (coffee, cleaning supplies, paper, etc.) and tracking inventory regularly. 
• Serve as a back-up to the third-floor receptionist desk while student workers are unavailable or off during summer/holiday breaks.
• Provide impeccable front-line customer service to all visitors.
• Answer incoming phone calls and forward to the appropriate party or department. 
• Update Advancement's directory of all staff members to ensure contact information is up to date and available for colleagues and emergency response purposes.
• Update departmental organizational chart through online platform. 
• Assist in managing day-to-day operations of the department, including sorting mail, processing room bookings through 25Live, and ensuring conference room doors are locked at the end of the day. 
• Perform other duties as assigned. 
• Uphold the University's mission through work performed. 

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• A bachelor’s degree;
• 1-2 years of experience working in operations, human resources, or a related field.
• Good instincts and exceptional people skills; is customer service oriented.
• Is a self-starter with the capacity to take ownership of important projects and tasks.
• Ability to manage projects and collaborate with various groups of people.
• Strong attention to detail.
• Ability to communicate effectively and clearly.
• Ability to work well under pressure and adhere to deadlines.
• Ability to proactively address issues and maintain confidentiality with sensitive information.
• Ability to articulate the Pepperdine mission and incorporate it into daily work.
• Experience using Microsoft products and Google suite; proficient computer skills, working knowledge of general office equipment

Preferred:

• A bachelor’s degree.
• 2-3 years of experience working in operations, human resources, or a related field in a higher education setting.
• Familiarity with Pepperdine systems (Raiser’s Edge NXT, Oracle PeopleSoft), Lucidchart, and Canva.
• Working knowledge of Pepperdine's staff recruitment system, PageUp.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $28.12 - $31.25 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.