The Drescher Library Public Services Assistant oversees daytime library operations, hires, trains, and supervises student workers, and opens the library. This position works cooperatively with other departments in the library to provide excellent customer service, process library materials, and obtain faculty-requested physical reserves.

This position also assists the Drescher Graduate Campus Librarian, the Librarian for Emerging Technology and Digital Projects, and the Making and Innovation Specialist with activities and initiatives at the Drescher Library iLab, an innovation lab geared toward graduate students and faculty.

In alignment with the University’s mission and strategic plan, The Drescher Library Public Services Assistant supports the learning, research, and teaching needs of faculty, students, and staff at the Drescher Graduate Campus located in Malibu, California.

Duties

• Oversee daytime library operations, assist with iLab activities and initiatives, and manage circulation activities, including check-out and check-in procedures, print and electronic reserves, document delivery, and other patron-initiated borrowing.
• Hire and supervise student circulation employees, including creating and maintaining student work schedules, keeping an accurate account of student employee hours, approving timecards, and evaluating performance.
• Process interlibrary loan materials and requests received through the Tipasa system.
• Assist with the maintenance of library collections and displays, planning and developing new displays and promotional materials for the library and iLab as needed.
• Advise students and faculty in the general use of library collections, technologies, and subject databases, recognizing when research questions need to be forwarded to the appropriate librarian. Assist in staffing the library's chat reference service.
• Explain library policies and procedures to patrons and determine the best course of action to resolve issues in a courteous and positive manner.
• Keep accurate and complete circulation, visitation, and usage statistics in Google Docs.
• Maintain library supply inventories, communicating inventory needs to the purchasing manager. Oversee public copy machines and network printers, calling for maintenance and service when necessary. Coordinate security and facility needs with Public Safety and DFS (Department of Facilities Services).
• Communicate with University faculty and assist in the ordering, processing, and maintaining the reserves and electronic reserves systems.
• Perform other duties as assigned.
• Uphold University mission and Libraries' core values through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Minimum of two years of college and prior customer service experience.
• An appreciation for and commitment to the university’s Christian mission and a desire to contribute actively to that mission.
• Demonstrated sound judgment and emotional intelligence; strong verbal and written communication skills; excellent computer, organizational, and communication skills, both oral and written.
• Ability to perform detailed work with frequent interruptions.
• Ability to work independently and as a team member.
• Ability to lift up to 40 lbs. and move loaded book carts.
• Needs to be flexible and adaptable.
• Committed to serving Drescher Library users and collaborating with colleagues in a manner that embodies the Libraries' core values.
• Proficiency with Google Workspace.

Preferred:

• Bachelor's degree.
• Prior library experience.
• Ability to anticipate patron needs and suggest workflow modifications to streamline processes and respond to patron needs.
• Experience with a library management system (LMS).
• Interest in emerging technologies and their application in an academic setting.
• Proficiency with Excel, Adobe Suite, web-based design platforms such as Canva.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $21.63 - $24.03 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.