The Student Services Advisor serves as a primary front-line representative for the OneStop department within the Office of the Registrar, providing comprehensive, student-centered support throughout the academic journey. In addition to delivering high-quality service, the advisor functions as a central point of coordination, guiding students through complex university systems and policies.

The Student Services Advisor also acts as a key liaison between students and multiple campus offices. By fostering strong cross-departmental relationships, the advisor helps create a seamless and supportive student experience. The advisor plays a vital role in enhancing the overall effectiveness of OneStop services and contributing to a welcoming, efficient, and student-focused environment.

Duties

• Serve as a front-line representative for OneStop, delivering exceptional, student-centered support to students, faculty, staff, visitors, and the Pepperdine community across a variety of service areas.
• Work collaboratively as an integral member of the OneStop team, contributing to a supportive, cooperative environment that prioritizes shared goals, consistency in service and application of policy, and continuous positive improvement.
• Partner effectively with colleagues and campus partners to address inquiries, resolve issues, and ensure a seamless and efficient service experience for all constituents.
• Uphold and consistently apply FERPA regulations, ensuring the privacy and confidentiality of all student records and communications.
• Adapt to a dynamic, fast-paced environment by handling a diverse range of responsibilities, assessing and addressing urgent concerns, and adjusting to shifting priorities throughout the day.
• Provide flexible, solutions-oriented support, ensuring that the needs of students, faculty, and staff are met efficiently and effectively while maintaining excellence in service delivery.
• Assist students with a broad range of services, including registration, academic advising support, payments, record requests, enrollment verifications, ID card services, diploma processing, and other emerging needs.
• Manage a high volume of email and phone communications, ensuring all interactions are handled promptly, accurately, and with professionalism.
• Process and maintain official documentation including, but not limited to: petitions, transcript requests, student payments, and enrollment verifications; accurately file and track student records within internal systems while safeguarding sensitive information.
• Act as a liaison between students, parents, university departments and community members, facilitating clear communication and helping navigate institutional processes and resources.
• Collaborate with team members to share knowledge, support coverage needs, and contribute to cross-training efforts that enhance overall team effectiveness and service delivery. Provide support during community events as needed.
• Perform other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Associate’s Degree.
• Demonstrate excellence in both written and verbal communication, including strong professional writing skills and the ability to convey information clearly, accurately, and courteously.
• Proven ability to deliver high-quality customer service, with a genuine commitment to supporting and engaging with a diverse population through frequent, in-depth online and in-person interactions.
• Strong interpersonal skills, with a positive, approachable, and professional demeanor that fosters trust and effective relationships.
• Highly organized with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Proven ability to work in a team environment, constantly collaborating with colleagues and providing lateral feedback when necessary.
• Proficient in PC applications and standard office software, with the ability to quickly learn and adapt to new systems and technologies.
• Ability to operate standard office equipment, including computers, telephones, scanners, photocopiers, and other office technology as required by daily operations.

Preferred:

• Bachelor’s Degree.
• Proactive and forward-thinking, with the ability to anticipate needs, think beyond immediate concerns, and contribute to continuous process improvement.
• Demonstrated ability to understand, interpret, and consistently follow university policies and procedures, while also recognizing their purpose and seeking opportunities to enhance how they serve students and stakeholders.
• Experience utilizing the PeopleSoft web-based student information system or similar student information system for student records inquiry, data management, and service support.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $23.07 - $25.00 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.