We welcome fearless thinkers.

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.

About the Role

Working within a small high performing team the IT Service Desk Analyst is the frontline first point of contact in the receiving and handling of support requests. This role provides first line investigation and diagnosis and promptly allocates or escalates unresolved issues as appropriate. You will take full ownership of issues and use your initiative and solid customer service experience to resolve queries in a professional and timely manner.

If you have a can-do attitude and enjoy problem solving to get the best outcomes for our customers, join our team. This role based in our Brisbane office provides a great full-time opportunity to be a part of a encouraging and supportive team culture.

 Key Responsibilities

• Proactively keep customers informed in relation to the issues and/or requests made and ensure accuracy and quality of all queries contributes to meeting customer expectations and timeframes
• Installation and troubleshooting of all hardware, software and other in-house applications
• Remotely Assist users via Windows 10 and Windows Virtual Desktop
• Log service requests with external Vendors and manage turnaround of requests
• Provide input when required to evaluate customer feedback and develop quality improvement processes
• Identify patterns within incidents handled  to identify service delivery problems
• Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working

What we are looking for

Your can-do attitude and proven ability to multitask and priortise workloads coupled with similar experience working on a service desk will see you thrive in this role.  In addition, you will have:

• Sound knowledge of and ability to troubleshoot Digital Desktop equipment such as, but not limited to, desktop PCs, laptops, iPads, iPhones, desktop applications, mobile applications and peripheral equipment
• Anti-Virus products and PC Security
• Experience of working in the Legal industry in an IT capacity (desirable)
• Demonstrated commitment to customer service
• Strong problem solving and analytical skills
• Proven ability to multitask and prioritise workloads

Our People Commitment comes with the following benefits:

• Ongoing coaching and career development opportunities 
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• End of Year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
• Salary Continuance & Life Insurance
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness; and Tenacity.

We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.

Our Circle Back Initiative partnership means we’re committed to responding to every applicant.