Duties and Supporting Responsibilities:

• Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.
• Create special conversations with guests which identify personal preferences in order to record in each guest's profile history.
• Maintain a daily record of all guest requests, reservations and confirmations for guests.
• Communicate and describe in an articulate manner the spa offerings and their benefits.
• Provide consistent massage and body treatments as directed in training classes and accepted certification practices.
• Properly care for equipment and product used throughout the spa facility.
• Understands and adheres to punctuality for spa appointments.
• Ability to compare and contrast the different services on the menu.
• Recommend and up-sell services that fit the guests' needs.
• Recommend spa products that fit the guests' needs. 
• Complete knowledge and understanding of all services and products offered.
• Handle guest questions and concerns with professionalism and courtesy
• Respond to guest requests immediately, accurately, and appropriately.
• Understand the importance of and committed to continuing education.
• Uphold the standards of sanitation, sterilization, restocking rooms, and the pantry area.
• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Maintain a clean, safe, stocked and well organized work area
• Maintain spa appearance and cleanliness.
• Ability to work without direct supervision.
• Assist in all areas of the spa operation as directed by management
• Comfortable around guests in a state of undress. 
• Maintain current professional licenses.
• Applying makeup, performing facials, and recommending skin care therapies.
• Performing manicures and pedicures, nail art, and color recommendations.
• Performing hair removal treatments.
• Suggesting guidelines on personal skin care regimes.

 Required Skills & Experience:

• Minimum of 2-3 years experience as a licensed therapist in a luxury hotel setting
• Must possess a license in massage therapy
• Self-motivated a must
• Must work in a safe, prudent and organized manner
• A certification in a cosmetology, aesthetic, or related field.
• A working knowledge of skin care therapies, hair removal techniques, and beauty products and trends.
• Knowledge of current spa trends
• Must have excellent interpersonal skills
• Knowledge of holistic concepts and treatments
• Comfortable performing treatments for at least 8 hours
• Must understand current state and local laws for treatments.
• Professional appearance and demeanor
• Strong verbal and written communication skills in the Italian and English Language