Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Answer all telephone calls coming into the Housekeeping office
• Keep track of any incoming requests in log book and make sure to follow up accordingly
• Coordinate and distribute guest requests and ensure they are addressed
• Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Supervisors on priority of rooms needed
• Inform Executive Housekeeper of all requests coming in from the Serviced Apartments
• Enter any maintenance requests into HotSOS system
• Log and store all lost&found items together with the Housekeeping Manager
• Follow all standards, such as MOQA, LQE, LQE and Forbes at all times
• Record all late/absent colleagues on designated attendance sheet
• Keep accurate record of Room Attendant and House Attendant productivity
• Assist the Housekeeping Supervisor in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed
• Follow Housekeeping Supervisors direction and call in employees, if necessary
• Ensure all letters and packages are delivered in a timely manner and records are kept regularly
• Plug in time and attendance with the Executive Housekeeper
• Order supplies and amenities as given by the Asst. Executive Housekeeper
• Print and organise daily reports for Executive Housekeeper

Requirements

• Senior School qualifications or equivalent is mandatory
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
• Minimum 1 year of experience working in a 5-star hotel environment.
• A minimum of 1 year of housekeeping experience
• Good housekeeping, chemical, linen and machinery knowledge is mandatory

If you are interested in joining our team apply today!