Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• Ensures that all calls and sales leads are answered in a timely manner and as per company standards
• Constantly reviews actual group/function requirements
• Ensures clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance
• Provides performance appraisals and feedback as per company procedures
• Carries out site visits as per company standards
• Provides excellent customer service consistently
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/program/event
• Ensures that all booking systems are maintained to achieve optimal results
• Tabulates all sales related activities, leading by example
• Keeps up to date with market trends and utilizes all Business Intelligence reports available

Requirements

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 2 years of experience working in a 5-star hotel environment as a leader
• Previous experience in the GCC preferred
• Experience in large events and Outside Caterings of significant size
• Pre-Opening experience preferred
• Fluent in English, Arabic an advantage

If you are interested in joining our team apply today!