IT Help Desk Technician
Job no: 497715
Position type: Student Worker
Location: Moon Campus
Division/Equivalent: Administration: No School
School/Unit: IT Customer Service
Categories: Information Technology
| Position Title |
IT Help Desk Technician |
| Position Department | IT Customer Service |
| Position School | Administration: No School |
| Overview | This is an entry level position. You will be responsible for providing technical assistance and support to students with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Use the University's Ticketing System to document and communicate requests, problems, and issues |
| Responsibilities | Monitor and respond quickly and effectively to requests received by phone, email, and walk-ins Respond to students queries by phone and email Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware; cable TV issues Ask educated questions and listen to requesters/users to determine root cause of issues Work through the problem-solving process, empowering them to do the same in the future Run diagnostic problems to resolve problems Clean up computers Report significant and recurring issues to the tier-2 support team Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to requesters to ease in troubleshooting |
| Minimum Qualifications | A current GPA of 3.0 or higher Proven experience as a Help Desk Technician or other customer service role Ability to diagnose and resolve basic computer/technical issues Excellent communication skills Keen attention to detail, memory of patterns, and interest in problem-solving |
| Academic Years Preferred | Any Academic Year Will Be Considered |
| Wage | 12.00 |
| Wage Frequency | Hourly |
| Is this position funded through Federal Work Study dollars? | Can use FWS, but not required. |
| Average Number of Hours Per Week | Max 20 |
| Days of the Week to Work | Monday - Friday - Weekend hours can be arranged |
| Anticipated Time Frames to Work | 8:00 am - 7:00 pm |
| Act 153 Clearance Required | No |
| Required To Pass a Motor Vehicle Report Check | No |
| Required to Pass a Background Check | Yes |
| Additional Posting Information | None |
| Special Applicant Instructions | None |
Advertised: Eastern Daylight Time
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