Hiring Group: Undergraduate Students Only

Anticipated Start Date: February 8, 2027

Estimated Pay: $15.00 per hour

Number of Jobs Available: 4

Schedule: Must be able to commit to a minimum of six hours per week from the Library Hours, which are Monday – Thursday 8 am –11 pm; Friday 8 am – 6 pm; Saturday 9 am – 5 pm and Sunday 11 am – 11 pm.

Location: Morris Library, 181 South College Ave, Newark DE 19716

About the department / center:

https://library.udel.edu/

Role Description:

Help Center Student Assistants (HCSAs) provide equitable, high quality, and user-centered customer service to members of a diverse campus community and to the public, at the University of Morris Library's Help Center Desk. HCSAs play a crucial role in supporting daily library operations and facilitating user access to library materials and resources.

Primary Responsibilities: 

• Provide library patrons with information about library and institutional policies, services, and procedures; 

• Perform circulation tasks: checking out and checking in library material, renew items, retrieve and process requested library items, help patrons in using DELCAT to find materials 

• Provide assistance with study rooms, Course Reserves, and interlibrary loan 

• Retrieve equipment and Reserve material upon demand. 

• Answer questions about Library resources and services and refer visitors to the appropriate service point 

• Provide assistance with publicly accessible computers, scanners, print release stations, and printers. 

• Process Lost and Found 

Qualifications:  

• Effective communication and interpersonal skills.
• Consistent attention to detail and ability to sort alphabetically and numerically.
• Ability to track and complete tasks in a timely manner.
• Punctual, reliable and dependable, and exercise good judgment.
• Previous customer service experience preferred.

Requirements:

• Must be work-study eligible. 
• Must be able to commit to a minimum of six hours per week from the Library Hours, which are Monday – Thursday 8 am –11 pm; Friday 8 am – 6 pm; Saturday 9 am – 5 pm and Sunday 11 am – 11 pm.

Special Requirements: Must be able to lift, with or without assistance, boxes of books and supplies weighing up to 50 pounds, push and pull full book carts weighing 250 pounds, and bend and reach to place books and journals on library shelves ranging from 3 to 90 inches high.

Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position. Employment Limitations and Exceptions