Associate Director of Housing

Job no: 496416
Position type: Full-time
Location: Mount Carmel - Hamden, CT
Division/Equivalent: Quinnipiac University
School/Unit: Tom Ellett
Department/Office: Student Affairs
Categories: Staff

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Overview: The Associate Director of Housing serves as a member of the housing operations team. Primary responsibilities include occupancy management, billing, room changes, technology purchases, and general office administration. The Associate Director develops and manages the non-university owned off-campus housing program. The Associate Director assumes the role of the Director of Housing in the absence of the director.
About Quinnipiac: Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing, and Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts and Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women's rugby team, and a trip to the Sweet 16 for our women's basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review's "The Best 388 Colleges." The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships, and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.
Responsibilities:
  • Assist with resident room and roommate assignment process for more than 5000 residential beds with director and administrative assistant
  • Effective and in-time communication with Residence Life staff regarding open spaces and consolidation to facilitate moves
  • Responsible for tracking and monitoring all room change requests efficiently and effectively, coordinate student room changes, consolidations and billing adjustments as necessary
  • Housing contract in-take, processing and management processes for more than 5000 residential beds
  • Serve as a member of the Housing Review Board to review requests to be released from the housing contract
  • Collaborates with Facilities staff on management of the Persona card access system
  • Oversees damage billing process
  • Manages communication with residence life staff on opening and closing, health and safety inspections, and room inventories
  • Coordinates and maintains furniture inventory for staff apartments and offices
  • Coordinates with residence life on room condition reports for students moving in and out
  • Prepares damage billing with appropriate parties
  • Develop, maintain, update, market Off-campus Housing program
  •  Communicates with rising seniors about off -campus housing options
  • Performs other duties as assigned
  • Responsible for managing break housing:
    • August early arrivals, Thanksgiving, Winter Break, Spring break, opening and closing and card access
    • Create and set up break housing application on MyHousing
    • Review and approve break housing requests
    • Coordinate key access
    • Generate and share rosters with campus partners
  • Summer Housing
    • Updating annual contract, marketing, assigning rooms, responding to student issues concerns
    • Room assignments for summer residents
    • Coordinate move in/move out and room inspections
    • Generate summer housing bills
    • Coordinate card access for summer housing
  • Identifying marketing /publication needs and create content for housing social media accounts
  • Regularly update Housing Operations procedures manual
  • Manage department inventory of technology hardware and peripherals
Education Requirements:
  • Master's degree required
Qualifications:
  • Minimum of 3-5 years of current work experience in residential life at a college or university

  • Knowledge and use of THD software, E-Rez, Colleague, and other software systems or ability to learn and effectively use systems

  • Well-developed supervisory and administrative skills

  • Advanced knowledge of student development and a strong commitment to Residential Life and Student Affairs

  • Strong customer service focus, communication, writing skills, and ability to work independently and collaboratively

  • Experience working in a diverse, fast-paced, student-centered service environment

  • Innovative problem-solving ability

  • Well-developed interpersonal and presentation/public speaking skills

  • Ability to collaborate with stakeholders and work positively and productively with parents, faculty, staff and community members

  • Good working knowledge of MS Office programs (Word, Excel, and Publisher), Adobe Suite, Social Media, and web-based marketing programs

  • Must be available to work nights, weekends, and provide holiday coverage

  • Proven ability to collaborate effectively with individuals from varied backgrounds.
Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.

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Application close:

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