Job Title

Student Genius Center Student Assistant

Salary

Classification Range $16.00 - $24.00 per hour.

Anticipated hiring range depending on qualifications, not to exceed $16.00 per hour.

Department

IT Call Center Support

Work Schedule

Job Summary

Under the direction of the IT staff and Lead Consultants, the Consultants provide customer service and technical support for campus related applications to CSUF students at the Student Genius Center (SGC). Advanced Technology Lab (ATL) and Student IT Help Desk (SHD).

• Provide in-person, phone, and chat technical support for campus related applications to users for a variety of software and hardware related issues for Windows, Macintosh, iOS and Android platforms. 
• Assist users by answering questions in regards to software applications and printing; troubleshooting problems, looking up information in manuals, or using on-line help, and directing users to Lead Consultants or on-duty staff for special requests or difficult problems. 
• Ensure that the computers and printers in the SGC & ATL Labs are functioning properly.
• Maintaining a clean and orderly lab environment at all times. 
• Assist with the SGC & ATL devices (laptop, iPad, etc.) and smart group study rooms checkout system. 
• Other duties may be assigned as deemed necessary.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

OUT-OF-STATE EMPLOYMENT POLICY

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.