Job Title

Business Advising Center Student Assistant

Salary

Classification Range $16.50 - $24.00 per hour

Anticipated hiring range depending on qualifications, not to exceed $16.50 per hour

Department

Dean CBE 

Work Schedule

up to 20 hours per week TBD by the department

Job Summary

Under the direction of the Office Coordinator and Assistant Director, the Student Assistant is a unique position within the Business Advising Center. The student assistant in this position will go through intensive training to be able to provide support to their peers through offering exceptional customer service, support to the front desk through answering phone calls and directing students appropriately, and support to the business advisors by assisting with advising campaigns and workshops.

Duties and responsibilities associated with the position and how they relate to the purpose or role

Front Desk Support
1. Assist with answering phones and referring walk-in students to appropriate resources.
2. Assist the coordinator with front desk coverage.
3. Review online databases for student information
4. Assist with the intake and processing of student documents.
5. Prepare petitions for review by the Director.
Peer Support Tasks
1. Respond to general inquiries through phone and virtual modalities.
2. Help with in-person general student inquiries and questions.
3. Support advisors during high-volume periods by tabling, answering phone calls, and directing students to appropriate resources.
4. Answer quick questions about course scheduling and concentration declarations.
5. Provide guidance for students experiencing registration issues.
6. Assist with advising projects and campaigns.
Event Support
1. Provide support during New Student Orientation.
2. Provide support during Experience CSUF: Become a Titan.
3. Provide support during Commencement.
4. Provide additional support during various student-centered campaigns throughout the course of the semester.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy