Job Title

IT Development and Applications Support Student Assistant

Salary

Department

IT-Development and Applications Support

Work Schedule

20 hours per week; Preferred to have a consistent schedule between 8am to 5pm.

Job Summary

Under direct supervision, the Student Assistant assists the College of Education (COE) Staff and Faculty, Dean/Chair, Leads, and IT Staff with day-to-day operations. Some of these tasks include, but are not limited to: basic installation, deployment and troubleshooting of IT technology such as desktops/iPads/laptops/printers within offices, shared areas and computer labs. Triage College of Education Helpdesk Support Tickets and assigning to the appropriate team/group/person.

In addition, the Student Assistant works with IT Development and Application services staff to support COE’s Website, Web and database application, Accessible Technology Initiative (ATI) support and IT Development and Programming. Other duties as assigned.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Desire to work with technology. Ability to multi-task and take direction with a can-do attitude is a must for this position. Ability to be on time and work collaboratively with a team are also crucial to this position. Previous IT experience is not required but is a plus. Also any customer service experience and basic phone etiquette will be considered as a plus. Candidate must have experience with at least two of the following Microsoft products: Microsoft Outlook, Word, Excel, and PowerPoint applications.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Strong interpersonal skill with ability to work and communicate well with all levels of personnel with a good customer-oriented mindset.
• Successful candidates must possess excellent phone, verbal, and written communication skills.
• Candidates must be able to interact professionally with users, co-workers, and supervisors.
• Must be able to explain technical matters clearly and without “computer jargon.”
• Strong analytical and computer troubleshooting skills.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Out-of-state Employment Policy

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.