• High Volume Contact Centre environment
• Roster between between 8am - 6pm Monday to Friday & no weekend work!
• Hybrid working structure with work from home days
• 3 x Permanent full time positions + monthly RDO
• Band 5: Salary starts at $79,249 + super

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s south east. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey 

• A supportive learning culture where you can grow your career and even your qualifications.
• A hybrid and flexible workplace.
• Multi-award-winning architectural office building with equipped Kitchens, onsite Café, Library, and so much more.
• 2 minutes’ walk to Westfield shopping centre, free onsite carpark, gym/pool with discounted memberships and free workout Wednesday.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

As a Customer Service Officer at Casey, you'll handle customer inquiries and transactions through various contact channels, including a busy inbound call center, email, social media, live chat, mail, and face-to-face interactions at our Customer Service Centres located at Bunjil Place, Narre Warren and Cranbourne Park Shopping Centre.

We provide a comprehensive induction and training program to thoroughly prepare you for success, and ensure you are confident in your role. Continuous support will be extended to prioritise your health and well-being within our team. Our goal is to ensure you feel valued and well taken care of.

Customer Service operates from 8:00am to 6:00pm, Monday to Friday. You will be expected to work on a rotating roster within these hours based on business requirements.

What you’ll deliver

• Provide a solution focussed customer experience across multiple functions within a customer service team in a fast-paced, high volume contact centre environment.
• Respond to all visitor enquiries to ensure a unique customer experience that is welcoming, seamless, and memorable.
• Act as a solutions focused customer service specialist to resolve customer enquiries and complaints.
• Utilise technology and Smart Mobile Devices (SMDs) to enquire, record, and manage customer enquiries/requests.

What you’ll bring

• Experience working in a customer service role in a dynamic, high volume, multi-channel environment.
• Exceptional communication skills, including written, verbal and active listening, with the ability to adapt style and approach to meet customer needs.
• Demonstrated ability to interact effectively with a diverse range of customers.
• Proven ability to learn and utilise multiple computer programs to provide accurate, consistent and complete information or solutions to customers.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

Eligibility to apply

Please ensure that you are eligible to apply for this position in line with the Workforce Management Policy for internal movements.

To find out more about the role, please contact Mandy Walles, Head of Customer Operations at talent@casey.vic.gov.au.  

Applications will be accepted until 11.55pm on Sunday 11th May 2025.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9777 or Talent@casey.vic.gov.au.

The City of Casey reserves the right not to make any appointments for this position.

For more information about the City of Casey council and to stay across what's happening in our region, follow us on LinkedIn.