• Entry level role - bring your enthusiasm!
• Enjoy a fun & exciting work environment with weekend shifts available
• Casual position (4 hours per week) at a highly regarded Council in South-East Melb
• $23- $42 per hour (Band 3A) + super subject to age classification as per our EA Appendix E

A bit about the role

As a Visitor Services Attendant, you'll play a key role in creating a welcoming experience for all visitors. Your primary responsibility will be delivering exceptional customer service while supporting the smooth and efficient operation of the facility.

You'll provide assistance with daily operations, offer valuable insights about the site's rich heritage, and share exciting information about upcoming events. Your enthusiasm and communication skills will help make each visitor’s experience memorable!

What you’ll deliver

• Support in preparation, setup, pack up and cleaning of rooms for group programs and functions including Wedding bookings
• Assist in the set up and support of major Old Cheese Factory events
• Participate in staff meetings and staff training sessions as directed
• Provide a high level of customer service to make visitors feel welcomed, directing them to their hired spaces and encouraging return visits
• Ensure when delivering all customer service interactions that they are performed in a professional and friendly manner

What you’ll bring

• Experience using a computer (Desirable)
• Strong communication skills.
• Minimum age of employment 15+ years
• Valid Tax File Number
• Motivation and commitment to exceed with supervision
• Functional Assessment (Physio/Medical Examination)
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check
• A curious, collaborative, and inclusive community mindset

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

Eligibility to apply

Please ensure that you are eligible to apply for this position in line with the Workforce Management Policy for internal movements.

To find out more about the role, please contact Jacqui Cook, Programming and Operations Officer at jcook@casey.vic.gov.au.  

Applications will be accepted until 11.55pm on Monday 23^rd June 2025.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9777 or Talent@casey.vic.gov.au.

The City of Casey reserves the right not to make any appointments for this position.

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