• Key role in supporting Council’s financial health through strategic debt recovery & project support
• Enjoy flexible work options, WFH opportunities, and a supportive team culture
• Limited tenure (August 2026) full time position + monthly RDO
• $81,626 - $95,123 Band 5 + super (subject to experience)

A bit about the role

Join our Revenue & Rating team as a Debt Project Officer and play a critical role in managing and improving debt recovery strategies for rates and sundry accounts. You’ll help ensure Council meets its financial sustainability goals by supporting targeted debt recovery, compliance with legislation, and delivering clear, professional customer communications.

You’ll also assist with key rating projects like the Emergency Services and Volunteers Fund (ESVF), supporting system integrity and ensuring smooth customer engagement. This role offers the chance to contribute to important financial projects in a collaborative, supportive environment.

What you’ll deliver

• Develop and implement debt recovery strategies for rates and sundry accounts, monitoring and improving effectiveness.
• Support the rollout and management of the Emergency Services and Volunteers Fund (ESVF), ensuring accurate processing and customer communication.
• Respond professionally to complex customer enquiries regarding overdue accounts, payment options, and legal actions.
• Collaborate with internal teams, legal counsel, and external providers to coordinate recovery actions and maintain compliance.
• Prepare and analyse debt data to identify trends and support informed decision-making.

What you’ll bring

• Relevant qualification in business, finance, project management, or extensive relevant experience.
• Experience in Local Government rates, revenue, property, valuations, and customer service (including special rates & Fire Levy/ESVF).
• Strong understanding of Local Government legislation relevant to rates, revenue, and debt management.
• Excellent communication and relationship-building skills with diverse stakeholders across all organisational levels.
• Proven financial management ability, with advocacy, negotiation, and conflict resolution skills to support effective stakeholder engagement and customer-focused outcomes.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

Eligibility to apply

Please ensure that you are eligible to apply for this position in line with the Workforce Management Policy for internal movements.

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Jo Kaylock, Head of Revenue and Rating at jokaylock@casey.vic.gov.au.

Applications will be accepted until 11.55pm on Sunday 10^th August 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

The City of Casey reserves the right not to make any appointments for this position.

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