Service Improvement Project Hub Officer

Job no: 496808
Work type: Limited Tenure - Full Time
Location: Bunjil Place
Categories: Various categories

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  • Utilise your portfolio and project management experience in this newly created position
  • Work for an organisation that prioritises your health & wellbeing
  • Enjoy work-life balance with flexible hours and hybrid working arrangements
  • Fixed-term (Dec 2026) full time role + monthly RDO
  • $99,920 - $108,913 Band 6 + Super (subject to exp)

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s south east. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey 

  • A supportive learning culture where you can grow your career and even your qualifications.
  • A hybrid and flexible workplace.
  • Multi-award-winning architectural office building with equipped Kitchens, onsite Café, Library, and so much more.
  • 2 minutes’ walk to Westfield shopping centre, free onsite carpark, gym/pool with discounted memberships and free workout Wednesday.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

Join our team to support the Service Improvement Project Hub by collaborating closely with both internal and external stakeholders throughout all phases of project development, from feasibility assessment to implementation.

Your role will involve providing quality assurance and project support to enable the timely delivery of projects within budget and in alignment with Council’s project management framework. Additionally, you will be responsible for reporting that informs strategic decision-making and enables Council to meet their legislative reporting requirements. Finally, you will contribute to, enable and mature Council’s project management framework and capability across the organisation.

What you’ll deliver

  • Identify, update and support the implementation of process improvement opportunities and adoption of best practice across the Service Improvement Project Hub
  • Identify capability gaps and training opportunities project managers delivering Service Improvement Projects.
  • Assist in the coordination and development of project proposals (initiatives).
  • Support the development and review of project and portfolio specific artefacts.
  • Conduct project stage gate reviews ensuring compliance with project management framework.
  • Review project status reports and exception reports for accuracy and completeness.
  • Support the change request management process including reviewing change requests.
  • Coordinate workshops and training sessions with project managers to share best practices and lessons learned. 
  • Produce consolidated project and portfolio performance reports for key stakeholders and forums.

What you’ll bring

  • A qualification relevant to Project or Portfolio Management is desirable, either higher formal qualifications coupled with less experience, or less formal qualifications supported by extensive experience.
  • Demonstrated experience in portfolio, program and/or project management.
  • Demonstrated experience supporting the oversight/delivery of varied programs of work including technology, community-related and/or business enabling projects.
  • Demonstrated experience in implementing and uplifting organisational project management practice.
  • Demonstrated experience in collaboration and building productive relationships across an organisation.
  • Program/Project Management methodology certifications (MSP, Agile, Prince2, ITIL, Cobit) are desirable.
  • Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
  • A curious, collaborative, and inclusive community mindset.

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Kirsten Cooper, Head of Enterprise Portfolio and Change at kcooper@casey.vic.gov.au.

Applications will be accepted until 11.55pm on Thursday 9th April 2026.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

The City of Casey has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

The City of Casey reserves the right not to make any appointments for this position.

For more information about the City of Casey council and to stay across what's happening in our region, follow us on LinkedIn

Position Description

Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Standard Time

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