• Deliver strong financial governance alongside compassionate, customer focused debt recovery through effective systems, processes and partnerships.
• Narre Warren, Hybrid & Flexible Working Options
• Newly created permanent full time role, monthly RDO for working full-time 40-hour weeks
• Band 6 salary range $ 99,920 to $108,913 + Super

Why Choose City of Casey

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us 

At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.
• THRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing.
• 24/7 confidential counselling for you and your immediate family, offering support whenever you need it.
• Family‑friendly leave options, including 16 weeks paid primary caregiver leave, to support you through life’s biggest moments.
• Ongoing professional development to help you grow your skills and advance your career.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey 

About the Role 

As Senior Debt Management Officer, you will manage Council’s day-to-day debt activities, including hardship support, repayment arrangements and recovery actions.

You’ll provide expert advice to customers on rates and sundry debt matters while collaborating with internal stakeholders to deliver responsive, business aligned debt management services.

What You’ll deliver

• End‑to‑end debt recovery outcomes, effectively managing overdue and long‑term debts through timely intervention, escalation and compliant recovery actions.
• Targeted recovery and communication campaigns, leading annual SMS, notice and demand strategies to improve debt collection performance.
• Expert hardship and compliance management, overseeing hardship applications, penalty interest, legal costs and escalated recovery matters with empathy and consistency.
• Strong systems, controls and insights, ensuring accurate ledgers, reconciliations, reporting, and continuous improvement across debt management platforms and processes.
• Capability uplift and collaboration, supporting, training and coordinating teams and stakeholders to deliver best‑practice, customer‑focused debt management services.

What You’ll Bring

• Relevant qualifications or extensive experience in accounting, finance, legal, business or a related discipline, with proven success in a similar role.
• Strong local government expertise, including experience across rates, revenue, debt management, finance or legal functions.
• Sound legislative and technical knowledge of local government legislation, debt management practices and recovery processes, including working with solicitors.
• Well‑developed communication and negotiation skills, enabling effective engagement with customers, stakeholders and government agencies at all levels.
• Customer‑focused financial capability, demonstrating accuracy, accountability, sound judgement and a commitment to delivering balanced, high‑quality outcomes.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check. 

How to Apply

If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!

Apply online by submitting your cover letter and resume. No need to address selection criteria.

For enquiries, contact Maureen Byrne - Coordinator Debt Management at mbyrne@casey.vic.gov.au   or 9705 5434

Applications close at 11:55pm on Sunday 19 April 2026.

Please note: Applications are only accepted via our online portal.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.

For more information about the City of Casey and to stay updated, follow us on LinkedIn.