• Lead a concierge style frontline team that delivers exceptional customer experience while promoting a strong sense of safety 

• Balance people leadership, compliance and emergency preparedness in a dynamic public precinct 

• Full time limited tenure role until end June 2027 with flexible hours available 

• Band 7 salary range from $112,203 to $125,554 plus super (subject to experience) and monthly RDO for full time 40 hour weeks 

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.  

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.  

Our Benefits: 

Benefits | City of Casey   
 

• Experience a flexible, supportive work environment with a strong culture of collaboration and growth. 

• Access to diverse professional development opportunities. 

• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café. 

• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

Offering an unprecedented mix of facilities, including an 800-seat theatre, multi-level community library, function centre, outdoor community plaza with big screen, City of Casey Customer Service Centre, café and more! 

We live our values of dreaming big, empowering each other, and making our community proud. 

A bit about the role 

This role leads the Visitor Liaison and Security team at Bunjil Place, delivering a customer‑first, concierge‑led service model where safety is achieved through positive engagement, visibility and professionalism.

You will provide leadership across three core priorities: 

• Safety through first contact welcoming and preventative engagement 

• Precinct safety, emergency preparedness and compliance 

• Governance, training and capability uplift across customer service and security 

What you’ll deliver 

• Leadership and Team Management: Lead a highly visible, values driven first point of contact team that champions a welcoming, inclusive and culturally safe precinct where visitors feel supported, informed and confident 

• Resource Planning and Allocation: Plan and allocate team resources according to event schedules and precinct use patterns, ensuring appropriate coverage for all activities. 

• Customer Engagement and Service: Champion a welcoming, inclusive precinct, support diverse and culturally safe customer engagement, and collaborate across departments for seamless service delivery. 

• Training and Development: Oversee training in compliance, access and inclusion, de-escalation techniques, and child-safe practices, and lead team performance reviews and professional development. 

• Safety and Emergency Management: Act as Chief Warden, lead incident and emergency response, ensure compliance with safety protocols, and maintain comprehensive incident reporting and risk assessments. 

What you’ll bring 

 Qualifications: Certificate IV in Security and Risk Management, postgraduate qualifications, or equivalent experience. 

• Leadership Experience: in customer facing, security, venue, arts, events or community environments 

• Community Engagement: Experience working with diverse communities  

• Communication Skills: Strong communication and conflict resolution through de-escalation skills.) 

• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check and Functional Assessment (Physio/Medical Examination).

• A curious, collaborative, and inclusive community mindset.