Internal Only

You must be a current employee of Knox City Council or be engaged via Comensura for 4+ continuous months to apply for this role.
You must discuss this opportunity with your substantive People Leader before submitting your expression of interest.

About the Opportunity

The Head of Business Improvement leads a small team that works across the business to identify and facilitate changes and improvements to Councils services and processes. This includes leading a service planning and review program to recommend and implement changes to service delivery models through analysis, engagement and assessment.

This program will ensure the customer has a positive and straight-forward experience when doing business with Council and that Council meets its strategic objectives while remaining financially sustainable, by recommending changes to ways of working, business process improvements and better use of business systems and technology.

The role will work closely with a variety of internal stakeholders including our Customer and Communications department to gather community feedback and customer experience data relevant to the service and our Chief Financial Office to understand true cost to serve.

The role will also provide a process and continuous improvement centre of excellence to the organisation to enhance and uplift processes and service delivery, and support the ongoing development of techniques and principles to achieve cultural change and transformation.

This is a full-time temporary opportunity from 15th November 2024 for 2 - 3 months, while recruitment for the permanent position occurs. This is a Band 8 classified role, remuneration will be $125,409.17 - $140,806.03 (pro - rata and depending on experience) plus superannuation in accordance with the superannuation guarantee. 

What you will need to thrive

• Proven ability to lead and develop a high performing team by establishing clear purpose, goals and responsibilities
• Proven ability to manage and deliver a program of service review and planning in partnership with the business and aligned to strategic and financial outcomes
• Proven ability to apply continuous improvement methodologies in reviewing and defining problems and improvement plans
• Excellent communication skills including the ability to prepare reports, presentations and facilitate workshops with extensive experience explaining and presenting service review and planning and continuous improvement concepts

To Apply please tell us in your application form:

1. Why you are interested in this opportunity        
2. What skills and qualities will you bring to the role?        
3. What skills would you like to learn/develop during this time?

For further information on this role please contact Liesl Westberry at liesl.westberry@knox.vic.gov.au.

Review the full position description now via our Knox City Council Careers Page

Apply by: 5:00pm Tuesday 5th November 2024