About the Opportunity
We have an exciting opportunity for a Service Desk Technician to join our team on a permanent full-time basis.
As our new Service Desk Technician, you will have a good understanding of the day to day role a technician plays within the service desk team. With excellent organisation, communication, and time management skills, you are adept at ensuring that all Service Desk requirements are carried out both efficiently and effectively.
This is a full time permanent role based at our Civic Centre however we can offer a range of flexible work options for the right candidate.
This is a Band 5 classified role, remuneration will be $75,948.26 - $88,363.93 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.
What you will need to thrive
The key selection criteria for this role are:
- Excellent oral and written communication
- Passion for Customer Service
- Background in IT troubleshooting (network and desktop)
- Understanding of ITIL
- Excellent understanding of Incident and Problem management process
- Striving to continuously improve knowledgebase and processes
- Ability to manage multiple tasks with excellent prioritization skills
How to apply
Please provide a resume and brief cover letter addressing the ‘what you need to thrive’ section from the position description to outline how your experience and skills relate to the role.
Review the full position description now via our Knox City Council Careers Page.
For further information on this role please contact at Rebecca Hill at rebecca.hill@knox.vic.gov.au
Apply by: 08/05/2024 at 11:45pm
Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.
Why Us
At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments. We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.
We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.
Beyond that, we also offer:
- accrued days off for full time employees;
- growth and learning opportunities;
- career development;
- reward and recognition programs; and,
- a supportive Employee Assistance Program.
As an employee (in accordance with Knox City Council's Covid-19 Vaccination Policy) you may be required to provide evidence that you are compliant with the vaccination requirements prior to commencement. It is highly recommended that all Council staff are vaccinated.
To view the inherent requirements for this position please see attachment below.
Office Based role(s) - Inherent Requirements Table .DOCX
Knox Council is an Equal Opportunity Employer ensuring a Child Safe environment that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.
Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.
Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.