- Job no: 496077
- Work type: Permanent Full-time
- Location: Knox Civic Centre
- Categories: Communications and Marketing, Management
About the role
Nestled in Melbourne’s lush south-eastern suburbs, Knox is a vibrant and welcoming community where nature, lifestyle, and opportunity come together. With tree-lined streets, expansive parks, and thriving local hubs, each neighborhood offers something unique—from scenic walking trails to lively markets and family-friendly events. Knox City Council is dedicated to making a real difference, fostering a connected, inclusive, and dynamic environment where residents can live, work, and thrive. Whether you're building a career, raising a family, or simply enjoying Melbourne’s green spaces, Knox is a place where community spirit and quality of life are always at the heart of everything.
Reporting to the Director of Customer & Corporate Performance, the Manager Customer and Communications will lead Council’s communications and engagement strategies, working collaboratively with diverse stakeholders to support organisational goals and strengthen community connection. The role will embed a customer-first, innovative approach, providing high-quality advice and ensuring clear, consistent communication with the community. A key focus will be delivering the next iterations of the Our Customer Strategy and Council’s Digital Roadmap, enhancing service delivery across digital, in-person, and emerging channels. The Manager will also manage media issues and incidents, and develop strategies, policies, and procedures for public information and engagement programs. In addition, they will design advocacy strategies and support initiatives to secure funding, influence policy, and shift community behaviours—enhancing the reputation of Council and the organisation. As a senior leader, the Manager will align teams around a shared vision, foster a culture of continuous improvement, and embed best practice through a period of transformation. As part of the Senior Leadership Team, the role contributes to strategic direction, champions Council values, and supports a high-performing, purpose-driven workplace.
To be considered for this opportunity, you will be a strategic and innovative leader with proven senior communications experience in large, complex and fast paced environments. You are politically astute, possess exceptional stakeholder management skills and an ability to engage and collaborate effectively with Executive peers and Councillors (or similar). With an ability to traverse seamlessly between the operational and strategic, you bring strong problem-solving skills and an ability to work through complexity. You are highly regarded for your inspirational and entrepreneurial ways of working, and thrive in fast paced and dynamic environments, where you can effectively prioritize and delegate. You have a proven ability to embed high standards of engagement and communications and bring experience driving continuous improvement through effective strategies, systems and processes. Experience in leading front-line staff is highly desired. Qualifications in a relevant discipline and experience in local government is highly desired.
To view the Success Profile for this opportunity, please copy and paste the following link into your browser: https://bit.ly/4487aYW
How to apply
To apply, please visit Manager Customer and Communications – Knox City Council job in Government & Defence in Wantirna by 5:00pm Friday 4th of July. Any questions not outlined in the PD and for a confidential discussion, please contact Vanessa Huxley at 0417708112 or Alannah O’Carroll at 0426691205.
Why work at Knox
Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:
- Accrued or rostered days off available for full-time roles, depending on operational requirements
- Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
- Salary sacrifice option for Council-owned childcare fees
- Opportunities to take on temporary roles or work in different teams to build skills and support career growth
- Support towards further study
- 50% off Knox Leisureworks memberships
- Employee Assistance Program (EAP) for support in managing personal and work-related challenges.
To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox
Inherent requirements
To view the inherent requirements for this position please see attachment below.
Our commitments
Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.
Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.
Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.
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Position Description
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
Knox City Council is an equal opportunity employer committed to providing a safe working environment that embraces and values diversity, inclusion and child safety.
We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.