Internal Job Postings - Details - Administrative Assistant II Ask Desk

Position, Department: Administrative Assistant II Ask Desk, Academic Affairs

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Varies, some evening and weekend shifts, 25 hours per week

Pay Range:  $17.82-$22.80 and determined based on relevant years of work experience.

Benefits Category: Part-time Benefits

Position Summary: Work under the guidance of the supervisor to manage the activities of the appropriate resource Center at Johnson County Community College (JCCC) to ensure a friendly, productive, and safe learning environment for students. Maintain the smooth operations of the center, managing immediate and long-term situations; create data reports as requested; and assist with training new administrative assistants.

Required Qualifications:

• Senior-level support role.
• Completes assignments with little supervision.
• May assist less-experienced team members.
• Requires a High School Diploma and 1+ years of related experience.

To be considered for this position we will require an application, resume, and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• Serve as the first point of contact in the center, greeting and assisting a diverse range of students, staff, faculty, and visitors.
• Answer queries in person, via email, and via phone.
• Check students in and out of the online system and connect them to their tutor or appropriate resource in a timely manner.
• Remain informed about the ARC and campus services to be able to appropriately direct students to resources that contribute to their success.
• Respond effectively in a crisis and notify the appropriate campus personnel in a crisis situation.
• Educate students on how to independently access resources on campus.
• Maintain student and Center records in the appropriate online system and in writing as necessary finding and fixing errors in our student log-in system. Maintain confidentiality of student records by following Family Educational Rights and Privacy Act (FERPA) guidelines, update software systems with relevant center information when necessary and communicate changes/updates to staff.
• Manage the daily activities of the center by opening and closing the center (as appropriate for scheduled shifts).
• Manage online and in-person appointments, drop-in students, and additional student requests.
• Manage room reservations; maintain communication with the Director and other staff to assist students in accessing tutoring and resources.
• Maintain office supplies and the department printer for staff and campus use.
• Gain proficiency in various campus software systems and develop working knowledge in accessibility technologies such as UbiDuo to ensure successful operation and support.
• Promote Academic Resource Center services and other campus services, direct students as necessary, and educate students on how to independently access resources on campus.
• Maintain smooth operations of the Center by checking that staff schedules are entered accurately in the scheduling system, enforcing Center and ARC rules & procedures, identifying issues in rules & procedures, collaborating with colleagues, keeping the desk and Center tidy; Submit Campus Services and technology requests and communicate any issues with the Director.
• Compile reports as requested, including end of semester data and making suggestions on data collection and reporting processes in collaboration with the Director when necessary.
• Efficiently manage center resources (books, models, technology, headphones, and other resources) understanding their usage and availability. Direct students to the appropriate resources and correctly check resources in and out. Ensure new resources are added to checkout system, perform regular audits of checked out resources and restock print material as needed.
• Serve in the role of a Building Emergency Leader in times of crisis and/or weather emergency. Attend relevant campus training and department meetings as requested and/or required. 
• Attend relevant campus trainings and department meetings as is requested and/or required. Develop training materials for new administrative assistant staff, support new employee training, and provide deskside training to new staff.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals.  JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws. 

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

Disclosure:  If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.