Reports To: 

Director, WD Operations

Position Status:

Full-Time

Posted Pay Range: 

$15.44 - $19.30

This role offers the opportunity to be at the heart of a dynamic and supportive team focused on workforce development. As an Administrative Assistant I, you'll play a key role in helping individuals access education and training that can change their lives. It’s a fulfilling position for someone who enjoys providing excellent customer service, staying organized, and managing a variety of tasks in a fast-paced environment. You'll be the first point of contact for students and organizations, making a real difference by guiding them through important processes like registration, training, and certification. If you're someone who thrives on meaningful interaction, values confidentiality, and takes pride in being a reliable source of information, this job offers both purpose and professional growth.

Why Join CWI:

At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.

Key Responsibilities:

Deliver Outstanding Customer Service and Communication

• Provide an excellent customer experience to all walk-in and call-in customers, both internal and external.
• Conduct basic assessments to determine customer needs and refer appropriately.
• Provide accurate, up-to-date information regarding CWI policies, procedures, and programs.
• Schedule appointments, return calls, and assist with project coordination.
• Prepare or update materials for internal and external communication.
• Support college events such as orientations and community meetings.

Perform Administrative and Data Management Duties

• Provide general administrative support to Workforce Development programs.
• Create, process, and maintain documents and records, including use of external systems.
• Complete data-entry tasks in Colleague and other college systems.
• Prepare student completion letters and/or certificates.

Facilitate Instructional and Testing Support

• Arrange and facilitate testing as needed.
• Ensure classrooms are physically prepared for instruction.
• Provide necessary materials and information to instructional staff.
• Order and maintain supplies and equipment for the office area.

Demonstrate Professionalism and Institutional Alignment

• Display a cooperative attitude and work harmoniously with all employees.
• Embody and communicate the values expected by CWI in both words and actions.
• Perform other duties as assigned with flexibility and professionalism.

What We're Looking For:

• High school diploma or equivalent; some college or relevant experience in customer service or administrative roles preferred
• Proficient in Microsoft Office, phone etiquette, and typing (minimum 50 wpm)
• Strong verbal and written communication skills, including the ability to draft reports and respond professionally in various settings
• Ability to understand and interpret policies, procedures, and technical documents
• Prior experience in a college or university setting preferred

Additional Instructions for Applicants:

*This position’s schedule may vary based on the College’s needs, including evening and weekend coverage. These adjustments may be ad-hoc or permanent.

**Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

Benefits:

• For information on health insurance, including coverage details and plan summaries, visit www.OGI.Idaho.gov  
• Retirement plans with employer contribution of over 11%
• Health Savings Accounts and Flexible Spending Accounts 
• Employer-paid life insurance and short- and long-term disability insurance 
• Eleven paid holidays per year (faculty may vary)
• Generous vacation and sick leave
• Paid Parental Leave
• Tuition discount on classes at CWI and other colleges

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.