Reports To:
Manager I, Financial Aid
Position Status:
FT - Full-Time
Posted Pay Range:
$18.68 - $23.35
Empower Student Success as a Financial Aid Officer at CWI!
Are you passionate about helping students navigate the financial aid process and achieve their educational goals? The College of Western Idaho (CWI) is seeking a Financial Aid Officer to provide expert guidance, exceptional service, and critical support to students, families, and the campus community.
Why Join CWI?
At CWI, we believe in transforming lives through education. As a Financial Aid Officer, you’ll be at the heart of that mission—helping students access the resources they need to succeed while working in a collaborative, student-centered environment.
Benefits:
CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:
· Premium healthcare plans
· 11%+ employer retirement contributions
· Tuition discounts
· Generous personal leave
· Opportunities for professional growth and development
Student-Focused Financial Guidance:
· Deliver accurate, timely financial aid counseling to students and families
· Support CWI’s One Stop Student Services locations with expert-level assistance
· Ensure compliance with federal, state, and institutional regulations
Impactful Work in Higher Education:
· Help students understand and access financial aid options
· Review and authorize financial aid awards
· Foster a culture of quality, equity, and service excellence
Collaborative & Service-Oriented Environment:
· Work closely with Enrollment & Student Services teams
· Provide guidance to students, parents, and college personnel
· Represent CWI positively through public speaking and outreach
Key Responsibilities:
Financial Aid Counseling & Support
· Advise students and families on financial aid programs, eligibility, and application procedures
· Provide in-depth support on complex financial aid issues
· Maintain expert-level knowledge of financial aid policies and regulations
Awarding & Compliance
· Review and authorize financial aid awards from federal, state, and institutional sources
· Monitor compliance with federal and state regulations
· Assist in ongoing institutional compliance efforts
Collaboration & Communication
· Partner with student services and enrollment teams to deliver seamless support
· Represent the college in outreach events and presentations
· Provide leadership and training to support a high-quality student experience
What We’re Looking For:
· One year of professional experience working with students in a postsecondary setting, or three years of other relevant professional experience
· Customer service experience, especially in explaining complex rules or policies
· Proficiency in Windows, Excel, Word, PowerPoint, and Outlook
· Ability to research and understand complex financial aid systems and regulations
· Strong interpersonal and communication skills, including public speaking
· Ability to work effectively with diverse populations
· Proactive, adaptable, and detail-oriented
Additional Instructions For Applicants:
Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
