Reports To:
Director, WD Operations
Position Status:
Full-Time
Posted Pay Range:
$16.22 - $20.27
If you are passionate about providing exceptional customer service, supporting students in achieving their goals, and keeping things organized behind the scenes, then you will enjoy this position. As an Administrative Assistant I with CWI’s Workforce Development team, you’ll be the first point of contact for students and organizations, helping them navigate registration, training, and resources while ensuring a smooth and welcoming experience.
Why Join CWI?
At the College of Western Idaho (CWI), you will work in a dynamic and collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the institution's efficiency.
Key Responsibilities:
Provide Outstanding Student and Customer Support
- Serve as the first point of contact, answering questions and guiding students through registration, training, and certification.
- Deliver accurate information with professionalism and a student-centered approach.
Ensure Accurate and Efficient Administrative Operations
- Maintain records, process documents, and complete data entry in college systems.
- Prepare completion letters, certificates, and communications to support Workforce Development programs.
Support Learning and Program Success
- Prepare classrooms, testing areas, and materials for instruction.
- Coordinate supplies and provide support for faculty, staff, and events.
Model Professionalism and Collaboration
- Work cooperatively with colleagues and students while upholding CWI values.
- Represent the college positively at events and in all interactions
What We're Looking For:
• High school diploma or equivalent diploma
• One year of related experience or equivalent combination of education and experience in a customer service and administrative role.
• Must possess excellent customer-service skills
• Must have excellent working knowledge of Microsoft Office and telephone protocol
• Duties require professional verbal and written communication skills and the ability to type 50 wpm
• Ability to interpret documents and manuals, such as safety rules and manuals, operating and maintenance instructions, and policy and procedure manuals
• Ability to write original instructions, reports, and other routine business correspondence and memorandums
• Ability to effectively present information and respond to questions in one-on-one and group situations
Additional Instructions for Applicants:
All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position
Benefits:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.
