Job Summary:

The Business Support Analyst (BSA) IV leverages complex technology and applications to meet organization needs by providing technical support and business solutions for day to day operations and efficient and effective utilization of Institute enterprise applications. The BSA IV is responsible for continual evaluation and system improvement, application deployment and training, upgrade coordination, system troubleshooting, and determination of appropriate integration points. The BSA IV maintains expertise for numerous business applications and business subject areas and provides mentoring and development for other Business Support Analyst personnel.

Who we are:

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, RPI offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Minimum Qualifications:

• Bachelor’s degree in a related field
• Five (5) or more years of relevant professional work experience
  • Experience in project management

Relevant combinations of education, training and experience may be considered.

Preferred Qualifications:

• Experience in Higher Education
• Significant experience with finance, student and/or human resources information systems
• Experience working across and between enterprise and application software
• Experience with business intelligence tools

Minimum Knowledge, Skills, and Abilities:

• Knowledge of specific application, services or business unit processes
• Ability to mentor and guide other team members on projects and unit initiatives.
• Ability to develop and provide training to all levels
• Ability to work effective under pressure and meet goals and deadlines
• Ability to learn quickly, analyze complex issues and provide advanced troubleshooting
• Ability to communicate and cooperate effectively with colleagues and users in a diverse environment.
• Ability to work both independently and as a team member.

Preferred Knowledge, Skill, and Abilities:

• Knowledge and understanding of finance, student, and/or human resources processes and procedures
• Knowledge and understanding of how information systems work to support defined processes and procedures within higher education functional business units
• Ability to interact with both functional end users and technical resources and act as a conduit between the two when necessary
• Ability to define, design, and develop basic reports and/or collaborate with BI specialists to solve reporting requests

Representative Job Duties:

• Provide technical support and customer service and user administration for day to day operations and utilization of Institute enterprise and administrative applications. Develop and implement procedures to enhance system utilization and workflow and ensure data integrity.
• Maintain a thorough knowledge of numerous subject areas and Institute applications, including new product features and complex toolsets. Responsible for continual evaluation and system improvement. Act as a mentor to campus clients, ensuring optimal usage of systems.
• Analyze impact of changes to Institute applications/software to mitigate disruption on business. Configure and maintain applications to meet Institute needs and maximize system functionality. Coordinate campus implementation and integration services and provide troubleshooting support. Ensure confidentiality and compliance with security requirements and standards. Forecast changes based on changing business needs and industry trends.
• Guide campus community to fully leverage Institute data and processing. Lead the specification, analysis and design of automated processes and reporting. With a high level of understanding of unique business needs, provide assessment, testing, specification and coordinate development of business solutions, identifying potential issues.
• Provide ongoing training to Institute clients in the usage of enterprise applications, as well as coordinate external vendor training. Develop and provide customized training materials and system documentation.
• Develop and communicate Institute-wide technical policies and procedures. Coordinate and communicate system outages for patching and upgrade work. Ensure appropriate testing and data integrity. Work with management to develop renewal strategies and budgets.
• Serve as primary contact with third party software and hardware vendors. Serves as technical lead for software implementations, deployments, integrations, troubleshooting, ongoing maintenance/upgrades, and new hardware purchases. Provide departmental communication and collaboration to campus constituent offices.
• Facilitate and/or participate on various Institute groups and committees, including policy discussions, new system implementations, application and database upgrades and system automation projects.
• Consult and meet with client IT staff regularly to exchange ideas and engage on special projects, following IT Service Management processes. Develop staff and client IT capabilities.
• Maintain appropriate practices to ensure confidentially and security of data, especially with regard to mandated requirements (i.e. FERPA, HIPAA, PCI, etc.).
• Other duties as assigned.

Shift:

Business Hours: Monday - Friday

Starting Salary/Rate:

Expected hiring range: $75,000 - $85,000

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as RPI's good faith estimate of the expected hiring range at the time of posting.

Application instructions:

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information:

RPI's Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).