An opportunity for a three-month secondment has arisen for a full-time or part-time (0.8 FTE, 4 days per week) Veterinary Services Support Coordinator to provide support to the Acting Director of Veterinary Services and other veterinary department leaders.
This exciting opportunity involves a blend of administrative expertise, process coordination, and people-focused support, with Monday availability a must!

About us:  

At The Lost Dogs’ Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse services such as veterinary health, behaviour, advocacy and community education programs, all aimed at giving animals the best chance of a happy and healthy life. Our mission is upheld by passionate individuals who embody a profound affinity for animals, community, and advocacy. 

About the role:  

The successful candidate will be responsible for: 

• Working closely to the Acting Director of Veterinary Services and Clinic Coordinator to achieve organisation goals 

• General administration tasks 

• Vet Team Rosters & timesheets 

• Inducting and supporting veterinary students at Primary care as required 

• Assisting with customer escalations as required 

• Reviewing of customer complaints as required  

• Facilities escalations 

• Coordinating surgery bookings across North Melbourne and Cranbourne shelter medicine departments 

• Assisting with planning of High-Volume surgery days 

• Auditing of veterinary processes for NM & CB 

• Protocol writing and refining  

• Supporting the other department TLs with administration requests 

• Working with other operational TLs to improve processes 

• Ensuring safety protocols and audits are complete 

About you:  

You will bring: 

• Advanced administration skills 

• Experience on ShelterMate, Ezy Vet and Emplive (desirable) 

• Good interpersonal skills 

• Good problem-solving skills 

• Experience with customer escalations (desirable) 

About our culture:   

At The Lost Dogs’ Home, we cultivate an inclusive work environment that celebrates diversity. Our team enjoys a vibrant culture that fosters meaningful connections, both professionally and socially. Led by our dedicated social committee, we organise a wide range of engaging activities such as Paint and Sip Nights, Bowling, Trivia, and regular after-work gatherings. These events create opportunities for our team to relax, bond, and forge lasting friendships. We take pride in our diverse team where every individual is encouraged to be their authentic self, regardless of their role within the organisation.   

What we can offer:   

• A purposeful animal welfare career,   

• Fantastic career development and opportunities to develop skills not only shelter medicine but also in the animal welfare industry,  

• Great work-life balance, no afterhours work,  

• An animal only role, no reception or client facing duties,  

• Discounts at our general practice clinic, Lost Dogs Home Veterinary Clinic,   

• Access to our Employee Assistance Program,   

• Access to the Foster Care Program,   

• A unique and friendly working environment (surrounded by animals!),   

• Rewarding work with animals in need of a forever home.   

If you have the skills, experience and enthusiasm to be successful in this role, please click on the “Apply” button, ensuring you have attached your cover letter and current resume in Word or PDF format. If you have any further questions or queries regarding the role, please email recruitment@dogshome.com.   

The successful applicant will be required to satisfactorily complete background screening checks.   

Please note that applications will be reviewed as they are received, so we encourage you to apply early as the role may close if a suitable candidate is found. Don't miss out - apply today!   
     
The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.