About us

At The Lost Dogs’ Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse services such as veterinary health, behaviour, advocacy and community education programs, all aimed at giving animals the best chance of a happy and healthy life. Our mission is upheld by passionate individuals who embody a profound affinity for animals, community, and advocacy.

About the Role

We’re seeking a Database and Insights Lead to join our External Affairs team. This pivotal role oversees our fundraising CRM (currently Blackbaud Raiser’s Edge), leading data integrity, hygiene, analysis and insights to drive effective fundraising and marketing decisions.

You’ll manage donations processing, campaign data, and supporter journeys, producing insightful analysis and data visualisations that guide strategy and improve donor engagement. Collaboration across departments and with external partners is key.

Key responsibilities include:

• Manage and maintain the fundraising CRM (Raiser’s Edge), ensuring data quality and compliance.
• Extract, clean, and analyse data for fundraising campaigns (mail, email, telemarketing, digital).
• Lead the development and implementation of LDH’s data as it relates to fundraising campaigns (based on mapping of business user needs)
• Develop dashboards and reports to track fundraising performance and donor behaviour
• Support end-of-year financial reporting and audits.
• Partner with internal stakeholders to provide actionable insights and recommendations.

Our Ideal Candidate Will Bring

• 5+ years’ experience managing CRMs such as Raiser’s Edge (ideally in fundraising or not-for-profit).
• Skills and experience in data segmentation, analytics, and data visualisation.
• Strong attention to detail, problem-solving, and time management.
•  Excellent communication and stakeholder management skills.
• Understanding of Australian privacy principles and PCI/PII compliance.
•  A collaborative, positive, and proactive approach.

What we can offer

• A unique and rewarding career in animal welfare, where you can make a real difference in the lives of shelter animals.
• Fantastic career development opportunities, including financial assistance for approved studies.
• A supportive and passionate team, dedicated to developing your skills in animal welfare.
• A fun, inclusive team culture with regular social events.
• Discounts at our Vet Hospital to support your own pet’s health.
• Access to our Employee Assistance Program and onsite counselling service for your wellbeing.
• Opportunities to join our Foster Care Program and help care for animals in need.
• A truly unique work environment - surrounded by animals every day!

If you have the skills, experience, and enthusiasm to be successful in this role, please click on the “Apply” button, ensuring you have attached your cover letter and current resume in Word or PDF format. If you have any further questions or queries regarding the role, please email recruitment@dogshome.com.

Please note that applications will be reviewed as they are received, so we encourage you to apply early as the role may close if a suitable candidate is found. Don’t miss out—apply today!

The successful applicant will be required to satisfactorily complete background screening checks.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.