Careers at yourtown

We are looking for Relief Shift Supervisors to provide cover for Shift Supervisors on an as needed basis. You will retain your substantive position and will pick up adhoc Shift Supervisor shifts as required. This is an ‘as required’ relief position, providing short term backfill to ensure adequate shift supervision resourcing for yourtown’s 24/7 Virtual Services programs.

The position requires a minimum commitment of 48 hours per fortnight in your substantive counsellor position, working across the full 24/7 span of hours. Successful candidates must be open to roster changes to support shifts after midnight so that there is increased supervisor coverage alignment across the full 24/7 shift supervision roster, in line with service demand.

Relief Shift Supervisors provide backfill relief to support shift management and real time supervision 24/7 of practitioners working within yourtown’s Virtual Services across a range of programs and channels including voice, webchat and peer to peer support services including Kids Helpline, Parentline, My Circle and other programs that may be added as part of service development.

what we are looking for

We’re looking for people who authentically live our values. People who show up every day for young people, and for each other. People who are passionate about growing and developing their own and others skills to support young people. People who are proud to be part of what we’re doing in the world, proud to be a part of team yourtown.

You will bring:

• tertiary qualifications in psychology, social work, counselling or equivalent and a minimum of 3 years practice experience
• ability to work flexible across a 24 hour service, 7 days a week
• demonstrated operational experience in a human services environment
• demonstrated understanding of counselling frameworks and skills required when responding to people from diverse backgrounds
• demonstrated leadership qualities
• demonstrated high standard of performance in relation to working effectively and ethically in client safety and duty of care cases and with complex and case managed clients
• high level communication skills with the ability to build positive relationships to achieve successful outcomes
• high level computer literacy and demonstrated knowledge and experience in delivering digital mental health interventions
• demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team

application process

Applications are to be submitted online and must include your current resume and a maximum one page cover letter.
After submission of your application, you will receive a link to complete a one-way video interview. The video interview will take a maximum of 15 mins to complete.

The video interview is your opportunity to let the selection panel know why you are interested in the position and what you will bring to the role. You will have the option of retaking your video before submitting to the panel (max 3 takes). We are interested in hearing what you have to say, rather than how you perform over the video.

Applications will be shortlisted for the panel interview based on the application and the video interview. Please note, only shortlisted candidates will be invited to the panel interview.

Applications close 1st July 2025

For further information, please contact Marnie Elliot on 0434 609 384 or via melliot@yourtown.com.au

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"