Lower Colorado River Authority

Desktop Support Technician

Apply now Job No: 499529
FT/PT: Full-time
Regular/Project/Seasonal: Regular
Location: Austin, TX 78703
City: Austin
State: Texas
Categories: Information Technology/Cyber, On-site

At LCRA, we are looking for a Desktop Support Technician to support our employees computer needs. As a part of LCRA’s Digital Services team, your expertise will help support an organization that strives to enhance the quality of life of the Texans we serve. At an intermediate level, you will provide second- and third-tier technical computer support, such as configuration, installation and fixing computer hardware and software. Provide support to IT users for all aspects of end-user computing and desktop-based software. Provide back up support for audio/visual support, located in Austin LCRA service area. Participate in the testing and evaluation of new systems and applications. Support mobile work force. Document solutions to problems and develop end-user guidelines. This position requires knowledge and experience in understanding an enterprise environment but is still building higher-level knowledge and skills. Receives a moderate level of guidance and direction from supervisor, manager and/or more experienced colleagues.

You will be trusted to:

- Perform intermediate computer hardware, software and peripheral, installations, and configurations (i.e. monitors, keyboards, scanners, disk drives, etc.).
- Provide computer imaging of Windows and Apple Devices.
- Perform installation, configuration, maintenance and support of printers
- Provide Audio/visual technical support for meeting rooms occasionally
- Respond to incidents concerning computer operation and remediate hardware, software issues
- Provide updates, status and completion information to supervisor and users via Microsoft Teams, e-mail, phone, or in-person. Update problem call tracking system.
- Perform troubleshooting of connectivity problems such as LAN connections, WiFi, Bluetooth, air-cards, VPN connections and serial communications.
- Perform hardware asset inventory control procedures.
- Serve as a technical resource on project teams.
- Perform work by traveling independently or with a small crew to various locations (substations, power plants, water systems, meeting facilities, etc.) as scheduled.

This general description only includes some job requirements and does not imply that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow or perform other job-related duties as requested by supervisor or management.

You qualify with:

- Four or more years of experience in providing technology customer service, supporting client computer hardware, client computer software or peripherals such as mobile devices or audio/visual technology or other relevant experience.
- A degree(s) in computer science, information technology or relevant field may be substituted per LCRA guidelines for certain years of experience.
- Driver's license

You are a great fit with:

- Have great customer service skills.
- Experience working in a corporate environment.
- Attentive to detail and self-motivated
Number of Vacancies

You gain:

- Competitive salary & medical, dental, vision and legal insurance

- Paid time off, including time for vacation, sick and family care leave

- 401(k) match up to 8% that includes a student loan 401(k) contribution program option

- Life and disability insurance

- Wellness program including wellness incentive

- Extensive learning & development programs

And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment. All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org. Reasonable accommodations will be determined on a case-by-case basis.

Applications close:

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Position	Location	Closes
Desktop Support Technician	Austin, TX 78703
At LCRA, we are looking for a Desktop Support Technician to support our employees computer needs. As a part of LCRA’s Digital Services team, your expertise will help support an organization that strives to enhance the quality of life of the Texans we serve. At an intermediate level, you will provide second- and third-tier technical computer support, such as configuration, installation and fixing computer hardware and software. Provide support to IT users for all aspects of end-user computing and desktop-based software. Provide back up support for audio/visual support, located in Austin LCRA service area. Participate in the testing and evaluation of new systems and applications. Support mobile work force. Document solutions to problems and develop end-user guidelines. This position requires knowledge and experience in understanding an enterprise environment but is still building higher-level knowledge and skills. Receives a moderate level of guidance and direction from supervisor, manager and/or more experienced colleagues.