Human Resources

Summary

Under the Director of Operations, Facilities Managers oversee Custodial and Maintenance Services in their assigned buildings. Essential duties include the hiring, development, and supervision of custodial and maintenance staff, including departmental coordinators, full-time and part-time bargaining unit employees, student workers, and temporary employees. Responsibilities include coordinating building cleaning and maintenance schedules and work assignments, establishing and monitoring service levels, and developing and managing departmental budgets.

Responsibilities and Essential Duties

1. Provide direct supervision of custodial and maintenance staff, including full-time and part-time bargaining unit employees, student workers, and temporary employees.
2. Establish and adjust cleaning and maintenance assignments to meet operational service levels including:
 -  Interviewing, hiring, and training staff,
 -  Planning, assigning, and directing work,
 -  Developing and appraising employee performance, and,
 -  Addressing day-to-day staffing issues such as scheduling, time  management, and problem resolution.
3. Develop and manage multiple operational budgets of more than $1,000,000 within Facilities Operations.
4. Supervise and coach assigned staff by actively supporting an organizational culture where employees feel empowered and valued, including:
 - Aligning operations with departmental goals,
 - Completing required performance and probationary reviews, and,
 - Supporting employee professional development.
5. Provide technical expertise, recommendations, and oversight of non-routine cleaning services such as window washing, stripping/waxing floors, and carpet extraction.
6. Provide technical expertise, recommendations, and oversight of building maintenance as it relates to carpentry, painting, and mechanical trades.
7. Inspect completed work for conformance to service levels, specifications, and industry standards; ensure conformance to safety and sanitation regulations.
8. Oversee the operation and maintenance of building utilities and infrastructure including campus sanitary sewer, storm sewer, water, and lighting systems.
9. Manage inventory in assigned areas including, but not limited to ordering furniture, equipment, and custodia/maintenance supplies.
10. Lead projects as they are assigned, including organizing work assignments and ensuring that work is completed on time and within budget.
11. Assess and quantify custodial/maintenance needs by supporting the development of innovative solutions, service levels, and quality standards that align with departmental goals and the University mission.
12. Develop and monitor ongoing Preventative and Deferred Maintenance programs for departmental equipment, building-related infrastructure, and other areas as required.
13. Work with third party contractors in all phases of project management including setting up the scope of work, procuring bids, oversight of work, and conducting follow-up punch-list audits.
14. Provide excellent customer service to students, faculty, staff, and off-campus customers including assisting with resolving customer service issues.
15. Work irregular hours due to the nature of the position, including serving in a regular on-call rotation with the Facilities Managers.
16. Apply safety-related knowledge, skills, and practices to everyday work and support the development and implementation of strategies that bolster the safety culture in Facilities Management. Report all safety-related concerns to your supervisor
17. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.

Required Education, Certifications, Licensures

• High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Must possess a valid driver's license and a satisfactory driving record.

Required Experience

• Three years of supervisory experience, or an equivalent combination of experience and comparable knowledge.
• Three years of project management experience including budget development, project planning, implementation oversight.
• Experience using personal computers, phones/tablets, and basic software packages, including Microsoft and Google suites.

Desirable Education and/or Experience

• A bachelor’s degree with a construction, engineering, or business management concentration.
• Five years of supervisory and project management experience including budget development, project planning, implementation, and oversight.
• Experience with facility operations and maintenance in a residential or institutional setting.
• Experience inspecting completed work for conformance to specifications and design standards while ensuring compliance with safety and sanitation guidance.
• Project management experience, including meeting deadlines and tracking budgets.
• Demonstrated ability to lead projects, including prioritizing and organizing work assignments and ensuring that work is completed on time and within budget.
• Knowledge of building maintenance and/or construction trades practices, techniques, and applicable rules and codes.
• Practical experience in the diagnosis and maintenance of hand-held tools and custodial/maintenance equipment.
• Familiarity with maintenance management software and electronic work request ticketing system.
• Experience supervising bargaining unit personnel.
• Possession of a certification in First-Aid and Cardio Pulmonary Resuscitation (CPR).
• Possession of Level One or Level Two Certifications from the Michigan Occupational Safety and Health Administration (MIOSHA) in General Safety and Health, Safety and Health Management Systems, and Occupational Health.
• Prior safety training in any of the following:
o Fall Protection
o Bloodborne Pathogens
o Excavation and Trenching
o Ladder Use
o Scaffold Use
o Material Handling
o Hazardous Waste Disposal
o Confined Space Entry
o Personal Protective Equipment
o Hazardous Substance/Spill Awareness

Required Knowledge, Skills, and/or Abilities

• Proven understanding of safe operation and maintenance procedures.
• Demonstrated excellent interpersonal and customer service skills.
• Demonstrated experience managing and motivating staff.
• Demonstrated ability to manage multiple tasks, deadlines, and priorities.
• Ability to develop and manage budgets of $1,000,000 or more.
• Demonstrated ability to read and interpret documents, such as safety rules, operation and maintenance manuals, and written instructions.
• Demonstrated ability to analyze data, summarize results and compose routine reports/correspondence.
• Demonstrated teambuilding and networking skills.
• Demonstrated ability to function effectively in stressful work environments.
• Demonstrated ability to build relationships and collaborate with faculty, students, parents, staff, and advisors.
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• Demonstrated commitment to contribute to a safe work environment

Language, Mathematics and/or Reasoning Skills

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information to both groups and individuals, including, but not limited to students, faculty, staff and visitors.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of problems in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical, diagram, written or oral form.
 -  Ability to initiate action and render decisions efficiently.
 - Experience being a goal-oriented, self-disciplined, willing risk-taker with a genuine interest in the success of all students.
 -  A positive attitude towards innovation and creativity, and a sense of humor.
 - Knowledge of process improvement and business management.
 - Excellent leadership, organizational, and written/presentation skills.
 - Be able to perform duties in confined space.
 - Excellent work attendance record.

Work Environment and/or Physical Demands

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following four required trainings.
Required University Training:
• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Data Security Training
• Annual Title IX Training
The Department of Facilities Management also requires the following minimal training requirements.
Required Departmental Training:
• General Safety Awareness
• Hazard Communication
• Bloodborne Pathogens
Additional training will be required by the department on a periodic basis.

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

1.00

FLSA Status

Exempt

Pay Rate/Salary

The anticipated salary for this position is $60,000; however, the final salary will depend on experience and qualifications.

Title of Position Supervisor

Director of Operations

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

This position is open to current Michigan Technological University employees only.

Full ensured consideration will be given to applicants who apply on or before 11:55pm May 26, 2025.