Human Resources

Summary

Under the Director of Operations, Facilities Managers oversee Custodial and Maintenance Services in their assigned buildings. Essential duties include the hiring, development, and supervision of custodial and maintenance staff, including departmental coordinators, full-time and part-time bargaining unit employees, student workers, and temporary employees. Responsibilities include coordinating building cleaning and maintenance schedules and work assignments, establishing and monitoring service levels, and developing and managing departmental budgets.

Responsibilities and Essential Duties

1. Provide direct supervision of custodial and maintenance staff, including full-time and part-time bargaining unit employees, student workers, and temporary employees
2. Establish and adjust cleaning and maintenance assignments to meet operational service levels including:
• Interviewing, hiring, and training staff
• Planning, assigning, and directing work
• Developing and appraising employee performance
• Addressing day-to-day staffing issues such as scheduling, time management, and problem resolution.
3. Develop and manage multiple operational budgets of more than $1,000,000 within Facilities Operations.
4. Supervise and coach assigned staff by actively supporting an organizational culture where employees feel empowered and valued, including:
• Aligning operations with departmental goals
• Completing required performance and probationary reviews
• Supporting employee professional development
5. Provide technical expertise, recommendations, and oversight of nonroutine cleaning services such as window washing, stripping/waxing floors, and carpet extraction
6. Provide technical expertise, recommendations, and oversight of building maintenance as it relates to carpentry, painting, and mechanical trades
7. Inspect completed work for conformance to service levels, specifications, and industry standards; ensure conformance to safety and sanitation regulations
8. Oversee the operation and maintenance of building utilities and infrastructure including campus sanitary sewer, storm sewer, water, and lighting systems
9. Manage inventory in assigned areas including, but not limited to ordering furniture, equipment, and custodia/maintenance supplies
10. Lead projects as they are assigned, including organizing work assignments and ensuring that work is completed on time and within budget
11. Assess and quantify custodial/maintenance needs by supporting the development of innovative solutions, service levels, and quality standards that align with departmental goals and the University mission
12. Develop and monitor ongoing Preventative and Deferred Maintenance programs for departmental equipment, building related infrastructure, and other areas as required
13. Work with third party contractors in all phases of project management including setting up the scope of work, procuring bids, oversight of work, and conducting follow-up punch-list audits
14. Provide excellent customer service to students, faculty, staff, and off-campus customers including assisting with resolving customer service issues
15. Work irregular hours due to the nature of the position, including serving in a regular on-call rotation with the Facilities Managers
16. Apply safety-related knowledge, skills, and practices to everyday work and support the development and implementation of strategies that bolster the safety culture in Facilities Management. Report all safety-related concerns to your supervisor
17. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives

Required Education, Certifications, Licensures

• High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
• Must possess a valid driver's license and a satisfactory driving record

Required Experience

• Three years of supervisory experience, or an equivalent combination of experience and comparable knowledge
• Three years of project management experience including budget development, project planning, implementation oversight
• Experience using personal computers, phones/tablets, and basic software packages, including Microsoft and Google suites

Desirable Education and/or Experience

• A bachelor’s degree with a construction, engineering, or business management concentration
• Five years of supervisory and project management experience including budget development, project planning, implementation, and oversight
• Experience with facility operations and maintenance in a residential or institutional setting
• Experience inspecting completed work for conformance to specifications and design standards while ensuring compliance with safety and sanitation guidance
• Project management experience, including meeting deadlines and tracking budgets
• Demonstrated ability to lead projects, including prioritizing and organizing work assignments and ensuring that work is completed on time and within budget
• Knowledge of building maintenance and/or construction trades practices, techniques, and applicable rules and codes
• Practical experience in the diagnosis and maintenance of hand-held tools and custodial/maintenance equipment
• Familiarity with maintenance management software and electronic work request ticketing system
• Experience supervising bargaining unit personnel
• Possession of a certification in First-Aid and Cardio Pulmonary Resuscitation (CPR)
• Possession of Level One or Level Two Certifications from the Michigan Occupational Safety and Health Administration (MIOSHA) in General Safety and Health, Safety and Health Management Systems, and Occupational Health

Prior safety training in any of the following:
• Fall Protection, Bloodborne Pathogens, Excavation and Trenching, Ladder Use, Scaffold Use, Material Handling, Hazardous Waste Disposal, Confined Space Entry, Personal Protective Equipment, Hazardous Substance/Spill Awareness

Required Knowledge, Skills, and/or Abilities

• Proven understanding of safe operation and maintenance procedures
• Demonstrated excellent interpersonal and customer service skills
• Demonstrated experience managing and motivating staff
• Demonstrated ability to manage multiple tasks, deadlines, and priorities
• Ability to develop and manage budgets of $1,000,000 or more
• Demonstrated ability to read and interpret documents, such as safety rules, operation and maintenance manuals, and written instructions
• Demonstrated ability to analyze data, summarize results and compose routine reports/correspondence
• Demonstrated teambuilding and networking skills
• Demonstrated ability to function effectively in stressful work environments
• Demonstrated ability to build relationships and collaborate with faculty, students, parents, staff, and advisors
• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
• Demonstrated commitment to contribute to a safe work environment

Desirable Knowledge, Skills, and/or Abilities

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information to both groups and individuals, including, but not limited to students, faculty, staff and visitors.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of problems in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical, diagram, written or oral form.
● Ability to initiate action and render decisions efficiently.
● Experience being a goal-oriented, self-disciplined, willing risk-taker with a genuine interest in the success of all students.
● A positive attitude towards innovation and creativity, and a sense of humor.
● Knowledge of process improvement and business management.
● Excellent leadership, organizational, and written/presentation skills.
● Be able to perform duties in confined space.
● Excellent work attendance record.
● Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.

Work Environment and/or Physical Demands

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

The work environment for this position is comparable to that of a typical ‘industrial plant’ office. The noise level in the work environment is usually low to moderate, but can be very loud when working in other locations on campus.

While performing the duties of this job the employee may occasionally be required to work in elevated locations or in areas where chemical, biological, or physical hazards may be present.

In addition, the employee may be required to work in other high hazard conditions including areas where fumes or particulates are present; areas where risk of electrical shock is present; or areas where moving mechanical parts may be present. The employee may also be required to work in all outdoor weather conditions including blizzards, storms, hail, wind, rain, fog, extreme heat, extreme cold, and sunshine.

While performing the duties of this job the employee may be required to stand; walk; sit; climb or balance; stoop, kneel, crouch or crawl; and reach with hands and arms. The employee is regularly required to talk or hear; use hands to finger, handle or feel an object; and taste or smell and be able to communicate with others via cellphone or radio.

The employee must regularly lift and/or move up to 25 pounds; frequently lifting and/or moving more than 100 pounds.

Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following three required trainings.

Required University Training:
• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Data Security Training
• Annual Title IX Training

The Department of Facilities Management also requires the following minimal training requirements.

Required Departmental Training:
• General Safety Awareness
• Hazard Communication
• Bloodborne Pathogens

Additional training will be required by the department on a periodic basis.

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

1

FLSA Status

Exempt

Appointment Term

12 months

Shift

-

Pay Rate/Salary

The salary range for this position is $62,000 - $65, 000. However, the final salary will depend on experience and qualifications.

Title of Position Supervisor

Director of Operations

Posting Type

Dependent on Funding