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Title: Extra Help Medical Office Assistant
Division Name: Student Affairs
Department: Health Services

Job Summary

The Extra Help Medical Office Assistant will perform the following duties:
- Assists with the scheduling of patients at SHS
- Assists with answering SHS’s main telephone line and SHS’s Appointment telephone line
- Assists with patient check-in and check-out and the SHS reception desk.
- Assists with review of patient appointments scheduled on line
- Assists with restocking supplies. Assists with infection control cleaning in the SHS Lobby and Reception areas.
- Assists SHS with limited data entry into patient’s Electronic Medical Record (EMR)

Additional Information

Benefits include time away from work for eligible employees and the option to participate in the University’s 403(b) Plan.

Salary Rate / Pay Rate

$15.00 per hour

Required Qualifications

1. High School Diploma or equivalent
2. Previous front office/scheduling experience in a medical, dental or optical office
3. Experience answering a multi-line phone system
4. Previous experience working with an EMR

Work Hours

Varies. Up to 28 hours per week maximum.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at workstation for extended periods.
2. Effectively communicate on a daily basis.

Proposed Starting Date

2025

Required Applicant Documents

Reference List
Cover Letter
Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University’s supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
bcplese@ilstu.edu 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.