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Division Name: Finance and Planning
Department: Application Services

Job Summary

The Application Administrator works within a team environment to maintain, optimize, and provide technical expertise for enterprise and business level information systems (Software Applications and Hardware Components). The incumbent oversees Enterprise and/or Business Applications acting as a Primary or Backup Administrator for off the shelf or open-source business processing software tools for ITSM (Cherwell, ServiceNow), Finance/Accounting Packages (Ellucian Colleague, TouchNet), Learning Management (Canvas), Facilities, Scheduling, Planning, etc. Some of the larger software tools this team is responsible for include Cognos, SolarWinds Orion, WebTMA, Confluence, GitLab, Splunk, etc.

Primary responsibilities for this position include software installation, patching, performance tuning, configuration, documentation, and troubleshooting. In addition, the Application Administrator will assist in continuous improvement and innovation to enhance customer experience with the application

Additional Information

Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

The Application Services (APPS) team develops, administers, and delivers quality application services to the University. They work on enterprise and business applications, such as PeopleSoft, ReggieNet, and others. https://techsolutions.illinoisstate.edu/ 

Position Highlights:

• There is the potential for 100% remote work or a hybrid arrangement in this position, within the State of Illinois. Illinois residency is required. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.

University Benefit Highlights:

• Health, dental, vision, and life insurance
• Tuition waiver benefits are available to staff as well as their eligible dependents.
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid vacation and sick time
• Retirement and supplemental retirement
• For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 
• Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here: https://hr.illinoisstate.edu/benefits/insurance/ 

Salary Rate / Pay Rate

$60,000 - $80,000 annual

Required Qualifications

1. High school diploma or equivalent
2. Any combination totaling two years (24 months) from the following categories:
   a. Work experience in IT-related functions, such as IT support, systems administration, hardware/software support, programming, networking, IT systems integration, or closely related field
   b. College course work which includes Information Technology, IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
        - 30 semester hours equals one year (12 months)
        - 60 semester hours or Associate's degree equals 18 months
        - 90 semester hours equals two years (24 months)
        - 120 semester hours or Bachelor’s degree equals three years (36 months)
3. Two or more years of work experience performing server and/or application systems administration including things like installation, configuration, backups, firewall settings, and event monitoring
4. Experience with ITSM, ticketing, and issue tracking

Preferred Qualifications

1. Knowledge of and experience with:
   a. source control such as GitLab
   b. different Server Operating Systems such as Windows Server, Red Hat Enterprise Linux
   c. containerization software such as Docker, Red Hat OpenShift Container Platform, Amazon Elastic Container Service, etc.
2. Experience with/on:
   a. applications with more than 1000 users
   b. deploying and maintaining software on physical servers, virtual servers, and in container-based platforms
   c. Virtual Computing using VMware specific technologies
   d. Cloud Computing (Amazon AWS, Azure, etc.)
   e. common higher education administrative systems
3. General understanding of underlying database technologies and ability to use 1 or more common SQL query/reporting tools such as SQL Developer, TOAD, Cognos, SSRS, Crystal Reports, etc.
4. Knowledge of:
   a. Web Server Software such as Apache, IIS, Tomcat, WebLogic
   b. IT Infrastructure Hardware such as Servers, Storage, Networking, Backups
5. Familiarity with Single Sign-On concepts and understanding of Security Assertion Markup Language (SAML) and Multi-Factor Authentication (MFA) technologies
6. Ability to:
   a. leverage Microsoft Word, Visio, and Excel
   b. work independently and in a team environment with good communication and collaboration skills
   c. create good technical documentation that is useful to other team members and various audiences
   d. adapt quickly to new technologies and changing business requirements
7. Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality and reliability
8. Strong project, analysis, and research skills
9. Foundation qualification in Information Technology Infrastructure Library (ITIL)

Work Hours

Core Hours: 8:00am-4:30pm Monday through Friday; occasional weekend and evening hours as business needs dictate

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods.
2. Distinguish colors on a monitor.
3. Effectively communicate on a daily basis.

Proposed Starting Date

January 2025

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using education to qualify, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Kira Shelton
Human Resources
kgshelt@ilstu.edu 
(309) 438-2120 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.