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Title: Front Desk Receptionist-Dean of Students
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Dean of Students

Job Summary

Duties include answering the telephone in an informed, professional manner, transfer phone calls to staff offices, answer questions, direct calls to proper campus resources. Greet guests in a customer-service oriented professional manner, offer directions as needed, assist with requests. Perform general duties required to maintain the operation such as distribute office mail, keep desk clean and uncluttered, refill resource supplies, remain current on campus information/resources, attend staff training sessions as required. Will occasionally be asked to assist with other office projects, as needed. Training will be required to familiarize workers with Dean of Students units, office locations, and staff.

From their first day at Illinois State as new students, to their walk across the stage at Commencement, the Dean of Students Office assists students throughout their collegiate journey.

Through a variety of services, solutions, and support, the Dean of Students Office helps students apply what they learn in the classroom to real-life practice. Whether they are interested in joining or starting a registered student organization, participating in cultural learning experiences, or seeking to develop their leadership skills, the Dean of Students Office helps students find their way as they discover their passion at Illinois State.

The Dean of Students Office also serves as a student support network by providing advocacy, problem resolution, and crisis intervention for those times when additional support is needed. Notary services are also offered for students, faculty and staff.

All student employees in the Dean of Students Office must maintain good academic (min. 2.0 cumulativeGPA) and disciplinary standing from the point of application through term of employment. The employer will check status at the beginning and the end of each semester of employment.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.00/hour

Work Hours

Office is open Monday-Friday, 8:00am-4:30pm. This is a school year position with about 5-10 hours per week.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

-Remain at a workstation for extended periods.
-Effectively communicate on a daily basis.

Proposed Starting Date

November 2025

Required Applicant Documents

Resume & Work Availablitiy

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Jessica Murphy
(309) 438-2008

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.