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Division Name: Student Affairs
Department: Dean of Students

Job Summary

The Case Manager is responsible for providing non-clinical intervention and support resources for students. The Case Manager also will perform support functions for this role, including service on the Redbird Care Team (RCT), participation on the Critical Incident Response Team (CIRT), and coordination of outreach functions on and off campus related to student behavioral concerns. The Case Manager will be responsible for the drafting and implementation of protocols associated with the position, as well as maintaining accurate electronic case management records.

Additional Information

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/ 

Salary Rate / Pay Rate

$58,000-$64,000 annual, combined with an excellent benefits package

Required Qualifications

1. Master's or equivalent degree
2. Valid U.S. driver's license
3. At least three years (36 months) of full-time experience working with adolescents or adults in case management, crisis intervention, advising, and/or advocacy situations

Preferred Qualifications

1. Master's degree with emphasis in College Student Personnel or Development, Counseling, Leadership, Social Work, Education, or related area
2. Experience in the following:
   a. At least five years coordinating and evaluating case management, counseling, social work, advocacy, or other related student services
   b. At least five years of administrative experience (planning, data collection, report writing, utilization of assessment results)
   c. Higher education crisis response related to student behavior
   d. Formalizing protocols and standardizing procedures
   e. Demonstrating knowledge of the legal issues that inform case management in higher education
3. Behavioral Intervention Team certification through NaBITA
4. Knowledge of national principles and procedures involved in risk assessment and evaluation
5. Knowledge and understanding of student development theory and practice
6. The following skills and/or abilities:
   a. Advanced interpersonal communication skills to work effectively with a broad range of diverse student populations within a complex and multi-layered organization, including effective listening, discernment, empathy, and sensitivity skills
   b. Ability to interact with senior campus leaders, including faculty and administrators
   c. Ability to work with people of diverse backgrounds and commitment to personal cultural competency
   d. Excellent writing, communication, presentation, and public speaking skills
   e. Competence in Microsoft Office (Word, PowerPoint, Excel)

Work Hours

Core Hours: 8:00am-4:30pm Monday through Friday; some after-hours and weekend work will be expected, pending weekly workload

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

January 2026

Required Applicant Documents

Resume
Cover Letter
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Contact Information for Applicants

Kira Shelton
Human Resources
kgshelt@ilstu.edu 
(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.