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Title: Endpoint Support Specialist Student Worker
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Student Affairs Information Technology

Job Summary

The purpose of this role is to become an endpoint support specialist and to develop the skills necessary to manage endpoint devices through their lifecycle, create and manage the documentation of the endpoint team, and to help in developing and managing the approved software titles in use on campus.

The role will include PC/laptop preparation, imaging, joining devices to the domain, testing of new technology, deploying and removing end-of-life devices, and other duties assigned by the Endpoint Team Leads.

This role and the subsequent skills that will be developed in the student are designed as a precursor for a professional career in an IT profession and the successful candidate will be able to use the time and knowledge gained from this role as a practical demonstration of industry experience post-graduation.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$16.50/hour

Preferred Qualifications

The Ideal candidate will have an obvious technical aptitude and hands on experience in supporting, troubleshooting, and maintaining the technical integrity of work station configuration and computer imaging deployment management, peripheral and network device connectivity and utilization, virus intrusion and detection management, a general understanding of Active Directory and LDAP credentials, and both hosted and remote desktop session management and tool utility.

Additionally, the successful candidate will be expected to be an ambassador for Student Affairs IT and in supporting the efforts and technological needs of its customers throughout the Division of Student Affairs. To do this, it is expected that the candidate will have exceptional written and verbal communication skills, have a neat and professional appearance during their scheduled shifts, and have a defined sense of empathy and a genuine customer-focused approach to be of service for our customers.

Work Hours

This is an on-campus position and does require in person workdays. Hours vary based on class schedules. The Endpoint team is operational - 7:00 am to 6:00 pm - Monday through Friday only.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Effectively communicate on a daily basis.

Proposed Starting Date

April 2025

Required Applicant Documents

Resume, Work Availability, Other (Class Schedule)

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please attach a CALENDAR VIEW of your class schedule.

Contact Information for Applicants

Suni Brown
asbrow3@ilstu.edu 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.