About the opportunity
This role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.

Key responsibilities may include:

• Communicating well with clients with varied needs and backgrounds.
• Performing various administrative tasks such as capturing inquiries, preparation of rosters, purchasing, and client bookings.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

Qualifications / Requirements

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

Skills & experience

• Previous experience in aged or community care
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict  
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone
• Great organization and time management skills 
• Experience using client/data management systems 

What we offer you 

• Maximum allowable salary packaging to pay less tax (additional $18,550 tax-free plus regional benefits plus parking) 
• A range of shifts to suit your lifestyle 
• A commitment to offer opportunities to grow your career  
• Discounts and cash backs programs with major retailers 
• Wellbeing programs including confidential employee assistance program available to you and your family members 

Click here to find out more about our great benefits: Benefits of working at Uniting 

Who is Uniting?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

How to apply
If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.