Ongoing employees affected by change management plans will be given priority consideration for at grade positions  

• Temporary full-time position, up to June 2028* 
• Location:  Hunter LLS region (Paterson, Scone or Taree) 
• Salary starting from $99,938 pa + Super  
• A great opportunity for someone with exceptional organisation skills who thrives in a collaborative environment!   

As the Senior Administration & Customer Service Officer, you’ll play a vital role in keeping our operations running smoothly while being the first point of contact for our customers and stakeholders. This is a hands-on position where no two days are the same, from managing financial processes and supporting office systems, to mentoring team members and delivering high quality frontline service. You’ll work closely with managers and staff across Local Land Services, ensuring our administration, customer service, and business support functions are efficient, professional, and responsive.  

If you’re someone who thrives in a busy environment, enjoys working with people, and takes pride in providing reliable service and support, this role offers the chance to make a real impact in your community. 

 About the Role 

In this role, your responsibilities include; 

• Develop and maintain administrative and financial systems – including procurement, asset control, fleet management, and other organisational support processes. 
• Manage day-to-day financial operations – such as timely and accurate processing of accounts payable and receivable. 
• Deliver frontline customer service – providing consistent, professional support to LLS management, staff, industry stakeholders, and clients. 
• Supervise and mentor team members – guiding and supporting the customer service team to ensure responsive, high-quality service. 
• Undertake office management functions – including records management, board and meeting support, correspondence, financial reports, and general administrative services 

About You 

To be successful in this role, you will need strong administrative, financial, and customer service skills, with the ability to work collaboratively and support a team in a dynamic environment. 

Key skills required: 

• Proven ability to deliver high-quality customer service and build positive stakeholder relationships. 
• Strong administration and organisational skills, including records and office management. 
• Solid understanding of financial processes (accounts payable/receivable, reporting, compliance). 
• Ability to mentor, guide, and support team members to achieve service excellence. 
• Competence in using technology and systems to improve efficiency and support business outcomes 

Essential requirements;  

• Current NSW Driver Licence with the ability and willingness to travel.  

Applying is Easy!   

All applications must be submitted online and should include your current resume and a cover letter outlining your suitability for this position. Please seek support from your Manager prior to submitting your application.  

If you require further information, please contact Donna Rodrom at 0429 600 776 or via email at donna.rodrom@lls.nsw.gov.au  The role description can be found  here.

EOI Closing Date: 7th September 2025 @ 11.55pm AEST  

Recruitment Adjustments  

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.  

This is an internal EOI opportunity open to DPIRD / LLS staff only  

*To be considered for the long term temporary appointment applicants must be ongoing at either an equivalent or higher grade than this advertised vacancy (LLS Grade 5 or Clerk 5/6) OR on a current and valid talent pool at this grade or higher. Alternatively, if you do not meet the requirement for a long term temporary appointment, you may only be considered for a temporary appointment of up to 12 months.