Summary:
Provide high-quality front-line customer service and administration support and triage customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other emerging issues for the Central Tablelands Local Land Services regional team and its customers. Ongoing full-time position, located in Mudgee NSW.
_________________________________________________________________________________________________________
Ongoing employees affected by change management plans will be given priority consideration for at grade positions
- Ongoing full-time position*
- Location – Mudgee NSW
- Salary starting from $75,728 pa + super
- Grow your career!
Central Tablelands LLS region is located in central NSW and covers an area of approximately 31,365 km2. It includes the major towns of Bathurst, Blayney, Cowra, Lithgow, Molong, Mudgee, Oberon and Orange and falls predominantly within Wiradjuri Aboriginal country. The region is home to over 156,000 residents and is home to a diverse range of industries including the major retail centres of Bathurst and Orange, the major university city of Bathurst and major mining operations. Check out the amazing living destinations, events and things to do on your weekends when living in the country.
We are looking for a switched on office all-rounder to provide professional front line customer service and administration support for the regional team and its customers. This is an office-based role, based in the Mudgee Local Land Services office.
As a Customer Service and Admin Support Officer you will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties and will be required to:
- Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required),
- Manage customer information to ensure confidentiality, accuracy and integrity.
- Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities.
As well as this you will also be required to provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.
For more information on the role you can download the role description or reach out to Renee Muller, Leader Business Services on 0491 230 732 or via email at renee.muller@lls.nsw.gov.au.
About You
As you can see this is a hands-on role best suited to someone with a proactive team player attitude. You’ll be busy and be a front face for the Central Tablelands team.
You’ll need to have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.
Previous experience in a customer service-related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.
If you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!
Applying is Easy
All applications must be submitted online and should include your current resume and a cover letter outlining your suitability for this position. Please seek support from your Manager prior to submitting your application.
Applications Close: Thursday 14 August 2025 @ 11:55pm AEST
This is an internal EOI opportunity open to DPIRD / LLS staff only
*To be considered for an ongoing appointment applicants must be ongoing at either an equivalent or higher grade than this advertised vacancy (LLS Grade 3 or Clerk 3/4) OR on a current and valid talent pool at this grade or higher. Alternatively, if you do not meet the requirement for an ongoing appointment, you may only be considered for a temporary appointment of up to 12 months.
Recruitment Adjustment
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed below for a confidential discussion.
