• 38 hours per week
• Ongoing full time
• Location: Glen Innes, Inverell, Armidale or Tenterfield
• Administration & Clerical Grade 7 | Salary from $120,859.00 plus super and leave loading

Diversity and inclusion are core values of the Department of Primary Industries and Regional Development (DPIRD). Ours is a workplace where everyone can contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.

About the role

The Team Leader Customer Service will be critical to ensuring the successful provision of quality services to landholders and community in the Northern Tablelands.

Liaising with state-level enabling services across Local Land Services (LLS), the Team Leader Customer Service will collaborate to ensure that internal business processes deliver an optimal customer experience, and that service delivery demonstrates continuous improvement.

As a people leader, this role will allow you the opportunity to gain executive exposure through the advice and analysis you provide as part of the Northern Tablelands LLS Leadership Team.

We are looking for an individual who can:

• Lead, motivate and inspire the Business and Customer Service team to ensure team members are motivated and informed so they are able to promote a positive, professional image of LLS and the Region.
• Implement customer service plans and strategies for engagement with the community and other key stakeholders.
• Provide advice and analysis on customer service projects and service delivery to enable an environment of continuous improvement.
• Identify priorities, implement change and promote business process improvement and deliver value to our customers for improved and efficient service delivery.
• Monitor, analyse, evaluate and report on customer service activities and initiatives to demonstrate that key performance indicators and outcomes are met
• Contribute to the development and implementation of regional strategic and operational plans and projects and delivery of outcomes defined in NSW Government Strategic Plans and associated business and functional plans.
• Assist with activities to prevent, prepare for, respond to and recover from emergencies.

About You

To be successful in this role, our ideal candidate will have the following:

• Excellent people skills, including proven ability to work collaboratively with colleagues, staff and stakeholders
• Advanced customer and internal business service experience
• Experience in managing and developing a team of staff

About Us

Local Land Services (LLS) is an Executive Agency of the Department of Primary Industries and Regional Development. It provides quality, customer-focused services to landholders and the community across New South Wales. This regionally-based organisation brings together a wide range of service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services and private native forestry.

Our team is there when it matters, on the ground helping landholders with knowledge, networks and local experience.

Applying for the role

Apply online by submitting a current resume and cover letter (maximum 2 pages) that outlines your skills and experience relevant to the role.

For more information about the role, please click here to view the role description

Additionally, if you would like to hear more about this role, please contact Paul Hutchings, General Manager on phone 0427 959 464. 

Closing Date: 11:55pm, Sunday, 1 December 2024

Why work for Us?

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community. 

As part of our team, you will be able to: 

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. 
  
  
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. 
  
  
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Local Land Services you will be able to find the balance that works for you. 

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’.