• 38 hours per week
• Ongoing
• Location: Balranald
• Clerk Grade 3 Salary starting from $73,522 plus super and leave loading

Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. DPIRD is a workplace where everyone can contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.

About the role

The Customer Service & Administration Support Officer is responsible for providing administrative support to the Western LLS team and undertaking customer service tasks and enquiries.

As an office all-rounder, you will also jump in where needed and provide high quality administrative support such as routine systems searches, updating and capturing information from records and databases, Landholder data management (including rates, property transfers and PIC applications), event and meeting coordination, office management, and preparing routine correspondence.

We are looking for an individual who can:

• Provide a consistent high-quality front line customer service including initial advice, information, guidance, escalating and redirecting issues as required, and manage customer information to ensure confidentiality, accuracy and integrity;
• Contribute to the team and work with other team members, participating in projects and ensuring information and knowledge shared is current and accurate to enhance the information services provided to customers’
• Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures;
• Provide a high-quality administrative support service including, but not limited to routine systems searches, update and capture information from records and databases, Landholder data management including rates, property transfers and PIC applications, event and meeting coordination, office and fleet management, accounts receivable and payable, routine correspondence, and other support services as appropriate;
• Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities;
• Implement customer service plans and assist with feedback and complaint resolution processes to engage landholders, community and other key stakeholders and promote the functions of the LLS;
• Fulfil identified roles in biosecurity emergencies in local and state level operations as directed by appropriate delegated managers

About You

To be successful in this role, our ideal candidate will have the following:

• A proactive team player attitude. You will be busy and be a front face for the Western LLS team.
• Strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.
• Previous accounts experience would be a plus and experience in a similar position would be ideal, however what’s more important is your passion, enthusiasm, attitude and willingness to learn.
• A genuine passion for working with and for your local community and want to be part of a supportive and team-focussed environment.
• An ability to provide high quality front counter customer service support when required including answering customer queries, general advice, information and guidance.

About Us

Local Land Services (LLS) is an Executive Agency of the Department of Primary Industries and Regional Development. It provides quality, customer-focused services to landholders and the community across New South Wales. This regionally-based organisation brings together a wide range of service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services and private native forestry.

Our team is there when it matters, on the ground helping landholders with knowledge, networks and local experience. See more about our Region:  Western - Local Land Services

Applying for the role

Apply online by submitting a current resume (max 4 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role.

For more information about the role, please click here to view the role description

Additionally, if you would like to hear more about this role, please contact Jacinta Knudsen, Team Leader Business Services, jacinta.knudsen@lls.nsw.gov.au or phone 0459 289 165  

Closing Date: Sunday, 2^nd February 2025 AT 11:55pm

Why work for Us?

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in the community. We promote a culture that is dedicated, passionate, proactive, influential, and informed.

As part of our team, you will be able to: 

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. 
  
  
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. 
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.