Senior ICT Support Specialist
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Job no: 507756
Work type: Temporary full-time
Location: Regional NSW, Dubbo
Categories: Information and Communications Technology
- Full Time, 35 hours per week
- Temporary 12-month opportunity
- Location: Willing to consider candidates across all NSW locations. Preference will be given to candidates based regionally, with a focus on Queanbeyan, Armidale, Dubbo and Coffs Harbour
- Clerk Grade 9/10 – Salary starting from $125,693.00 + super and leave loading
About the Role
This role provides high-level technical support for DPIRD’s ICT systems, ensuring the effective installation, monitoring, and maintenance of the department’s network, systems, and associated hardware and software. Based in a Regional NSW Hub, the successful candidate will deliver both remote and desk-side ICT support to regional employees while actively contributing to ICT projects.
Key Responsibilities
- Deliver high-quality ICT support services, ensuring timely resolution of technical issues and meeting service level agreements (SLAs).
- Collaborate with internal and external stakeholders to maintain and enhance ICT systems and processes.
- Provide specialist advice on ICT operations and contribute to the development and implementation of best practices.
- Ensure security and compliance standards are upheld within all ICT activities.
- Participate in out-of-hours emergency support as required.
Essential Requirements
- Relevant experience and/or tertiary qualification in Computer Science, ICT, or a related field.
- Industry certifications in networking and operating system technologies (highly regarded).
- Strong problem-solving skills with the ability to manage complex ICT issues.
- Excellent communication and stakeholder management skills.
- Experience in system integration across multiple technology platforms.
Why Join Us?
- Work with a highly skilled ICT team within a dynamic government department.
- Opportunity to contribute to innovative projects and service enhancements.
- Supportive and inclusive work environment with professional development opportunities.
Applying is easy!
Submit your current Resume/CV and a Cover Letter (max. 2 pages) outlining your relevant skills and experience, and why you’re our ideal candidate.
If you’d like to know more about the role, please click here to view the role description.
For a confidential discussion about this opportunity, please contact Cidalina Brodie via 0459 865 629 or cidalina.brodie@regional.nsw.gov.au
Applications close: 11:55pm Monday 21 April 2025
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.
Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. The Department of Primary Industries and Regional Development is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.
The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.
About us: Together, we are DPIRD
The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.
Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.
With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.
We tackle complex problems and deliver practical solutions for government, industry and communities using our combined experience, evidence base and scientific expertise in research and innovation. We engage and work alongside Aboriginal people to deliver outcomes.
Our collaborative approach means we achieve big things, together.
Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.
As part of our team, you will be able to:
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Deliver with impact. You are empowered and trusted to create impact through exposure to cutting-edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
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Live your way. From bringing your whole self to work, to designing flexibility, that fits you and the team, you will be able to find the balance that works for you.
Note: The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.
Role Description
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time
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