Customer Service & Admin Support Officer

Provide high-quality front-line customer service and administration support, and triage customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other management issues for the Murray Local Land Services regional team and its customers.

• Ongoing full-time position
• Located in Deniliquin
• Salary up to $79,931 per annum + super
• Have an exceptional career where you live!

About Us

Local Land Services (LLS) is an Executive Agency within the Department of Regional NSW. It provides quality, customer-focused services to landholders and the community across New South Wales. This regionally based organisation brings together a wide range of service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services, private native forestry and management of Travelling Stock Reserves (TSR).

We are committed to making a real difference within the local community, and we are seeking to find high achievers within our community to help us with our future expansions. You will be part of a highly respected team that values its employees and their input

We are looking for a switched-on office all-rounder to provide professional front line customer service and administration support for the regional team and its customers.

About the Role

As a Customer Service and Admin Support Officer you will be responsible for:

• A variety of word processing, records management, data entry, office administration and customer service duties
• Providing consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required)
• Managing customer information to ensure confidentiality, accuracy and integrity
• Providing feedback and information to contribute towards an ongoing improvement in customer and administrative service activities
• Undertaking accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.

For more information on the role, you can download the role description or reach out to Kim McQualter 0408 786 215 or via email at kim.mcqualter@lls.nsw.gov.au.

About You

As you can see this is a hands-on role best suited to someone with a proactive team player attitude. You’ll be busy and be a front face for the Central West team. You’ll need to have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers. Previous experience in a customer service-related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.

So, if you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!

Applying is Easy! If this role sounds ideal to you, please submit your resume and a cover letter (of ideally no more than 2 pages) outlining how your skills and experience match what we are looking for. We will then get back in touch after the closing date.

Applications Close: Sunday 16th March 2025 at 11:55pm AEDT

Recruitment Adjustments

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed below for a confidential discussion.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

  The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.