A key front line customer facing position, responsible for providing a broad range of administrative and customer services support, help mentor the Customer Service Team as required and also provide support to the Customer Service Coordinator. Experience in a similar position ideal.
- Salary starting from $82,193 pa + super
- Provide a broad range of administrative and customer services support, and help mentor the CW LLS Customer Service Team as required
- Location, Dubbo NSW
Central West Local Land Services are looking for a switched-on office all-rounder to provide professional front line customer service and administration support for the regional team and its customers.
As the Customer Service and Admin Officer you will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties and will be required to:
- Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required),
- Manage customer information to ensure confidentiality, accuracy and integrity
- Provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations
As well as this you will also assist with mentoring other support staff in service delivery as required, whilst also providing support to your Coordinator when needed.
For more information on the role, you can download the Role Description.
About You:
As you can see this is a hands-on role best suited to someone with a proactive team player attitude looking for that next step in their career. You’ll be busy and be a front face for the Central West team.
You’ll need to have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.
Previous customer service experience would be a plus and experience in a similar position would be ideal. Experience using FARMS and MyHQ would also be a benefit in the role.
So, if you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!
Applying is Easy:
If this role sounds ideal to you, please submit your resume and a cover letter (of ideally no more than 2 pages) outlining how your skills and experience match what we are looking for. We will then get back in touch after the closing date.
Closing Date: Sunday 20th April 2025 @11.59pm
For further information about this opportunity please contact Robyn Rawlinson | Customer Service & Admin Coordinator via robyn.rawlinson@lls.nsw.gov.au.
Additional Information:
This recruitment process is to create a talent pool for ongoing and temporary roles of the same standard that may become available for filling over the next eighteen months. The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.
About us: Together, we are DPIRD
The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.
Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.
The department brings together:
- Local Land Services
- NSW Resources
- Agriculture and Biosecurity
- Fisheries and Forestry
- Regional Development and Delivery.
With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.
Learn more about the benefits of joining our diverse and talented DPIRD team.
Role Description
